Process Research Director jobs in Taunton, MA

Norwood, MA FULL_TIME

• Test new or enhanced operation of applications and/or controls prior to implementation.
• Coordinate meeting schedules, travel bookings, key partner events, and expense reporting for Research Partner Team Leadership
• Conceive, develop, document, and maintain local processes and procedures consisting of general business information, accountabilities, workflow overview, system requirements, detailed steps and actions, and exhibits.
• Provide individual coaching and/or group instruction to the business end users on new or changed processes, or to solve process-related problems, as requested.
• Learn new processes, procedures and technology introduced by FM Global, ensure that research partnership business needs are satisfied before and after implementation.
• Support the financial budget and controlled the activities of the Research Partnership Team, collaborating with the Research Business Admin Manager.
• Participate in various task groups as a Research Partner Team representative.

Qualifications

• 4 Year / Bachelor’s Degree
• Minimum 5 years of administrative, coordination, documentation, and project/program management
• Strong collaboration and influencing skills
• Excellent English communication skills, oral and written
• International business acumen
• Proficiency in Microsoft Office Products
• Information Mapping or similar documentation skills
• Strength in translating customer needs into business requirements; translation to technical requirements is a plus
• Strong task analysis ability and technical proficiency
• Strong problem-solving and troubleshooting abilities
• Be curious to learn new things and investigate innovative approaches
• Ability to multi-task and prioritize
• Excellent interpersonal skills
• Experience working in a matrixed organization is a plus

Compensation, Grade, and Job Title will be determined based on qualifications, experience, and technical skillset. Candidates may be considered for a research business process specialist or a sr. research business process specialist role.

The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, paid time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

#LI-TA1