Product/Brand Management Manager jobs in Memphis, TN

This position is responsible for the supervision of the Operations of Darsalud Management, as well as ongoing support of clinical operations and quality care delivery at a fast paced, innovative clinic, working with underserved populations.

Supervisory Responsibilities:

• Oversees the daily workflow of the Darsalud Management Offices.
• Ensures schedules are set to provide department coverage and monitors the quality of work.
• Supervises staff which include assignment of duties and problem resolution
• Evaluates performance and makes recommendations for personnel actions such as promotion, discipline, attendance, compensation and termination
• Assists in staff recruitment including interviewing, selection, and training in a proactive and productive manner
• Assures timekeeping and payroll requests of staff conforms to organizational policies and procedures and government regulations
• Provides day to day guidance and oversight of employees and departmental goals
• Works to promote and recognize performance and foster professional development
• Escalates employee concerns to Leadership when needed/necessary.
• Aids with duties that would result in employee satisfaction.
• May be needed outside of normal scheduled workday to address patient/employee concerns.
• Performs other duties related to the operation of the office and/or clinics as assigned.
• Use data to evaluate performance, trends, and identify actions plans for the various departments.

Principal Duties and Responsibilities (Essential Functions)

• Oversees the operations of the management office and assists in the various roles as needed
• Assists in the Management of patient scheduling and notifies all appropriate personnel of changes
• Assists in the onboarding, training, and credentialing of new staff as needed.
• Analyze and interpret Data, communicate findings, and develop and implement strategies to address areas of attention
• Coordinate with the various departments of Darsalud Management as needed to ensure the clinical and financial goals are met.
• Ensures all areas are clean and welcoming
• Maintains the office and addresses cleaning or emergency maintenance services as necessary
• Provides day to day guidance and oversight of employees; actively works to promote and recognize performance and foster professional development
• Approves and monitors expenditures, purchases, and other actions to ensure compliance with budget guidelines
• Ensures that the activities of the offices/clinics are conducted in a manner that is consistent with overall department protocol and that staff provide high quality, safe, and cost-effective care to patients
• Ensures compliance with HIPAA, OSHA, and safety guidelines
• Periodically provides advice, counsel, and updates to staff
• Fosters an environment of teamwork and also collaborates closely with the various departments while maintaining confidentiality and discretion as needed.
• Helps Identify and resolve operational and clinical issues affecting the delivery of patient care services
• Communicates any concerns identified for staff which may include performance and behavioral concerns to Leadership
• Assist with various projects as needed

Education, Experience and Skills

• Bachelors degree in healthcare or Business Administration
• 3 years of experience in a supervisory/leadership role
• 5 years of experience working in an outpatient clinic setting
• Clinical background in training and administrative skills are a must
• Proficient in Microsoft Office Suite with proved ability to learn new software quickly
• Hold a current and active driver’s license with at least 2 years of driving experience
• Proficientcy in claim analysis, reporting, and management principles are required.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to work in a high-paced and at times stressful environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Job Type: Full-time

Pay: $59,964.00 - $72,539.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends
• Overtime

Supplemental pay types:

• Bonus opportunities

Work Location: In person