Product Operations Analyst jobs in Washington, DC

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Product Operations Analyst
  • Promise
  • Arlington, VA FULL_TIME
  • Company Overview

    Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our intuitive approach to payment plans and relief distribution leads to improved enrollment and recovery rates that significantly exceed industry standards. As a result, individuals clear their debts more quickly and incur fewer penalties, while our partners experience fewer delinquencies and increased revenue.

    At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.

    We've successfully secured over $50 million in funding, with backing from prominent investors including Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), Howard Schultz, and more. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

    Role Overview

    We are seeking an on-call Product Operations Analyst whose attention to detail and problem-solving prowess will directly touch and improve the lives of those navigating financial challenges. In this role, you will be an operational cornerstone of compassion and efficiency, managing and resolving technical issues that our users encounter. Your dedication will pave the way for a higher degree of technical support, seamlessly integrating customer care with our engineering teams. Your impact will go beyond technical fixes; it will offer a smoother, more reliable experience for our customers.

    What You’ll Do

    • Operate and fine-tune a responsive, tiered on-call framework to effectively bridge our user-focused call center with our problem-solving engineers.

    • Swiftly triage and categorize incoming queries, deciding on direct solutions or strategic escalations.

    • Execute precise command-line operations and script-based fixes, improving user interactions with our platform.

    • Interact with APIs and employ technical tools to proactively manage and resolve system and operational inquiries.

    • Diligently document issue resolutions, contributing to a knowledge base that drives user-centric product development.

    • Act as a collaborative hub between customer service and technical teams, ensuring solutions are delivered with clarity and empathy.

    What Will Enable You

    • A heartfelt alignment with Promise’s mission, driving you to leverage technology in empowering individuals on their journey to financial well-being.

    • A minimum of 3 years experience in on-call technical operations or technical support, preferably in tech or startups, showing your adaptability to fast-paced change.

    • Proficiency in scripting, APIs, and command-line tools, allowing you to swiftly navigate technical challenges.

    • Self-starter with the ability to meticulously follow and improve operational guidelines.

    • Exceptional organizational talent for clear, impactful documentation.

    • An inventive problem-solver, ready to tackle diverse technical hurdles head-on.

    Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

    Due to our work with the US government, we can only hire US citizens. Candidates living in other countries need not apply.

  • 10 Days Ago

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Intelligence Analyst
  • Orbis Operations
  • Mc Lean, VA FULL_TIME
  • Orbis Operations is a leading Irregular Warfare training and consulting firm supporting the US Department of Defense and Intelligence Community, as well as commercial clients.We are seeking a full-tim...
  • 1 Month Ago

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Director of Product and Portfolio Operations (Remote)
  • EPS Operations LLC
  • Bethesda, MD OTHER
  • Company Overview EPS Learning is a leading K–12 supplemental literacy and math curriculum company. Its suite of solutions includes many well-known, trusted and proven products like SPIREⓇ, Explode The...
  • Just Posted

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Media Analyst - Expert
  • Orbis Operations
  • Mc Lean, VA FULL_TIME
  • Coverent, an Orbis company, is seeking a Media Analyst - Expert for a mission critical customer in the Intelligence Community. The Consultant will be responsible for finding unique ways to leverage so...
  • 13 Days Ago

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Mission Specialist - Intelligence Analyst
  • Orbis Operations
  • Mc Lean, VA FULL_TIME
  • Coverent is seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialis...
  • 14 Days Ago

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Intelligence Analyst (TS/SCI with Poly)
  • Orbis Operations
  • Mc Lean, VA FULL_TIME
  • Coverent is seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialis...
  • 26 Days Ago

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0 Product Operations Analyst jobs found in Washington, DC area

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People Operations Analyst
  • Dupont Circle Solutions
  • Arlington, VA
  • Dupont Circle Solutions (DCS) is a team of specialists, united by our love of Salesforce. Our clients range from growing...
  • 3/28/2024 12:00:00 AM

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Operations Analyst
  • CACI International
  • Vienna, VA
  • Operations Analyst Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start...
  • 3/28/2024 12:00:00 AM

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Senior Operations Analyst
  • ASR Group
  • Baltimore, MD
  • OVERVIEW The Sr Operations Analyst will drive operational excellence across ASR manufacturing operations the single most...
  • 3/28/2024 12:00:00 AM

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Senior Operations Analyst
  • ManTech International Corporation
  • Herndon, VA
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/28/2024 12:00:00 AM

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Video Operations Analyst
  • General Dynamics Information Technology
  • Washington, DC
  • We are GDIT, we are looking for Video Operations Analyst to join our team to support Federal agency at Washington, D.C. ...
  • 3/28/2024 12:00:00 AM

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Senior Operations Analyst
  • ASR Group
  • Baltimore, MD
  • OVERVIEW The Sr Operations Analyst will drive operational excellence across ASR manufacturing operations – the single mo...
  • 3/28/2024 12:00:00 AM

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Business Operations Analyst
  • IMG Information Management Group, Inc.
  • Fairfax, VA
  • Opportunity: This candidate will work across all business functional areas to meet IMGs goals and plan, track, and coord...
  • 3/28/2024 12:00:00 AM

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Lead Mission Operations Analyst
  • The Johns Hopkins University Applied Physics Laboratory
  • Laurel, MD
  • Description Do you love to explore our solar system? Are you passionate about discovering the unknown? If so, we're look...
  • 3/27/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Product Operations Analyst jobs
$67,320 to $95,479
Washington, District of Columbia area prices
were up 1.3% from a year ago

Product Operations Analyst
Manage the communication of all known issues, status updates, and resolutions to customers and customer facing teams.
December 07, 2022
Collaborate with the appropriate associates to help in the continuous development and updating of product enhancement and launch schedules and task projects.
December 14, 2022
Support growth initiatives through strategy/ideation, testing, launch and scaling stages.
January 24, 2023
Assist Business Planning & Operations and Product Marketing teams with annual planning, resourcing, and other operational asks, including assistance with process design.
February 01, 2023
Required to read and interpret governing documents as well as analyze what functionality we are required to adhere to.
April 22, 2023
Works closely with internal teams and ESP on requirement gathering, development, and QA of new programs and functionality.
May 03, 2023