Assist in data research and fact-finding as required to meet technician monthly performance review, and metric schedule requirements.
February 11, 2020
Lead incident response process during outage situations, coordinating resources, managing escalations, and communicating effectively with internal and external stakeholders and business units.
February 09, 2020
Provides consulting expertise in identifying and solving highly-critical middleware issues and serves as a resource on middleware issues related to policies and standards that impact middleware specialist and application support staffs across the corporation.
February 03, 2020
Participates in the implementation of billing system standardization and simplification components while meeting both short and long term functionality and performance requirements.
January 02, 2020
Develop internal IT Service Level Agreements between the IT Production Services function and other IT functions necessary to support our business and with vendors of all service related issues that are the responsibility of the solution provider.
December 25, 2019
Planning & Organization - Responsible for drafting short term and 3 year plans forecasting systems future requirements.
December 21, 2019
Review and analyze production issues for client impact and rate with a defined power score.
December 01, 2019
Manage multiple initiatives including the creation, acceptance, monitoring and overall delivery of infrastructure initiatives necessary to deliver 7x24 system availability and services to our business partners.
December 01, 2019
Track production yields, losses, machinery & labor efficiency, cost reduction, utilities efficiency, etc.
November 15, 2019
Build and maintain relationships with all levels of employees and partners by creating an environment of safety and innovation within the organization and across peer groups.
October 25, 2019