Professional Services Director - Healthcare jobs in Bridgeport, CT

Description

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

For over 60 years, St. Vincent's Special Needs Services (SVSNS) has been a trusted provider of specialized services for children and adults with multiple developmental disabilities and complex medical needs, such as cerebral palsy, acute brain injury, neuromuscular disorders and autism spectrum disorders. Whenever possible, our programs are inclusive, offering individuals with special needs and those without special needs opportunities to participate in activities side by side, learning from each other. In all our programs, we are committed to assisting those with special needs to live as fully and independently as each is able in the richness of community life. Our programs for children and their families originate from the FEROLETO Children's Development Center in Trumbull, Connecticut. We also offer an Adult Day Program in Stratford with several sites for supported employment located within businesses and corporations in the community. Our eight group homes for adults are located in Bridgeport, Trumbull, Stratford, Shelton, Monroe, and Newtown. Two residential homes for children with multiple disabilities and complex medical needs who require 24-hour nursing care are located in Trumbull and Stratford. More than 400 children, adults and their families come through our doors to attend programs and receive services each year.

Position Summary:

The Regional Director is responsible for creating an environment where staff are highly engaged and focused on providing the highest level of compassion and specialized care to clients, residents and families. The Regional Director will be the strategic driver of business operations and staff and clinical excellence to achieve Hartford HealthCare's mission, vision, strategic directives and goals for community living and education services within Special Needs Services.

Key Accountabilities:

• Provides leadership that enlists active participation and support and creates ownership of short- and long-term objectives necessary to achieve revenue/budget goals
• Responsible for the overall development of guidelines and benchmarks of agency-wide service and financial performance. Oversees strategic planning processes insuring integration, communication, and synergism throughout the organization and system
• Collaborates with senior management to develop and implement policies and practices to deliver the optimal level of service to the community. Ensures that services are consistent with the mission, vision, values and directives of the organization
• Leads performance improvement and quality initiatives to achieve high quality of care and patient safety goals. Ensures that the organization meets regulatory and compliance requirements
• Builds and maintains collaborative relationships with HHC providers. Integrates HHC operational model in strategic and operational decision-making
• Collaborates and partners with key leaders across business units to optimize the delivery of care to residents, families and the community
• Ensures quality assurance program development and management consistent with the certification criteria and requirements of a variety of regulatory agencies and accrediting bodies governing the delivery of services throughout the organization (such as the Department of Public Health, Connecticut State Department of Education, DCF, DDS)

Qualifications

• Bachelor's degree in business or health related field is required
• Three plus years of operational leadership in a multi-functional organization, preferably a Human Services organization
• Experienced in project management, coaching and operations
• Strong experience as a leader and developer of high performing teams and employees and the ability to influence leaders at all levels
• Exceptional interpersonal and relationship-building skills
• Experience developing and using metrics to measure performance of teams, processes, and services
• Strong analytical skills and system thinking and ability to apply organizational design theory
• Strong problem solving and decision-making skills
• Solid change management skills

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.