Professional Services Director

Department: Professional Services

Employment Type: Full Time

Location: Fort Collins

Compensation: $125,000 - $145,000 / year

Description

Key Responsibilities

• Ensuring that Professional Services Project Managers exceed expectations in completing projects successfully while meeting revenue targets and delivering business outcomes with a high level of customer satisfaction.
• Collaborating with the sales to help establish and manage goals and responsibilities for Professional Services Engineers.
• Assisting in the development of thought leadership, event-specific, and customer-facing presentations.
• Sharing hands-on technical preparation and presentation work for key accounts to help sell the value of what the company's professional services have to offer.
• Ensuring that Professional Services staff exceed corporate expectations in achieving billable utilization targets as well as core knowledge, communication, and execution.
• Defining and maintaining a high bar for team member expectations and enabling the team to achieve it.
• Monitoring performance of team members and providing timely feedback and development assistance.
• Creating, reviewing, and approving formal statements of work, change requests, and proposals.
• Preparing weekly/monthly/quarterly revenue forecast worksheets and creating action plans to address issues.
• Other duties as assigned.  
• Managing resource assignments and staffing levels, including recruitment as needed.
• Identifying and implementing improvements to processes and tools used as a seasoned professional with experience leading teams of project managers and consultants in support of external customers.
• Establish and help maintain and enforce a rigorous change management process for all projects.

Skills, Knowledge and Expertise

• Prior direct industry experience required.
• 5 years of experience in leadership.
• Well-rounded experience in IT and Professional Services direct reasonability. 

Benefits

• Competitive salary (Commensurate with experience and position)
• Excellent benefits
• Be part of a rapidly growing software company