Program Manager - Social Service manages and administers the day to day operations of residential or community-based programs. Hires and trains staff that provide patient care. Being a Program Manager - Social Service ensures service delivery meets quality standards. Acts as a liaison with internal and external parties. Additionally, Program Manager - Social Service requires a bachelor's degree in a related area. Typically reports to a director. The Program Manager - Social Service manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Program Manager - Social Service typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
POSITION SUMMARY:
The Resident Services Coordinator will assist residents of the Mission Heritage Affordable Housing Development maintain their long-term housing stability, self-sufficiency, and independence. In addition, the Resident Services Coordinator must demonstrate the ability to obtain and develop on and off-site resources and services for the resident population. The Resident Services Coordinator position will be based at the Mission Heritage Plaza (located in downtown Riverside). The Resident Services Coordinator must enjoy working as a member of a team in a cooperative effort and be able to exercise creative and independent judgment to solve problems. The Resident Services Coordinator will be expected to perform their duties in alignment with the vision and values of LightHouse Social Service Centers.
DUTIES AND RESPONSIBILITIES:
1. Develop, coordinate, and as appropriate, conduct regular and appropriate workshops, classes and social programs for residents designed to promote community building and social integration and to develop residents’ life skills and maintaining their long-term housing stability.
2. Develop and maintain healthy and productive professional helping relationships with all residents to ensure that:
a. Residents’ actively participate in voluntary services by attending meetings and scheduled appointments;
b. Residents’ have access to and participate in on-site workshops, community events and social programs designed to develop their skills for maintaining long-term housing stability, for living in the community independently and for integrating into the wider community;
c. Residents seek appropriate assistance in problem solving, addressing changes and responding to crises;
d. Residents maintain a maximum level of independence and self-sufficiency in their homes and achieve long-term residential stability within the Mission Heritage Community.
3. Participate in regular meetings with property management staff and other on-site service providers to establish and continuously improve standard policies and procedures for effectively addressing resident and property issues and concerns.
4. Collaborate with property management, security, and maintenance staff to provide support in addressing the specialized needs of those residents experiencing significant challenges to maintaining residential stability (e.g., frequent lease violations, continued hoarding, repeat bed bug infestations, etc.).
5. Identifies, accesses, and maintains relationships with all resources available in the community including veteran support services, to support residents, and to the maximum extent possible, brings community resources on-site to ensure resident and staff access to them.
6. Provide continuous feedback on resident issues and concerns to property management staff and other on-site service providers through frequent and routine communications.
7. Assists in efforts to advocate for and develop resources for the community residents.
8. Continues professional development, through participation in trainings, and professional workshops to maintain current knowledge and broaden expertise.
9. Complies with all LightHouse policies and procedures.
10. Performs other related duties as assigned.
POSITION REQUIREMENTS:
1. BA or AA degree in social work, behavioral health, or related field, or 2 – 3 years related experience.
2. A minimum of two years of experience working in programs serving homeless individuals and/or homeless veterans.
3. Experience working in a residential setting is a plus.
4. Ability to work independently, stay motivated, identify what needs to get done, self-starter.
5. Excellent written and verbal communication skills.
6. Excellent organizational and interpersonal communications skills.
7. De-escalation and crisis response and management skills.
8. Excellent multitasking skills.
9. Individuals with military experience and/or other lived experience are strongly encouraged to apply.
10. Experience working with culturally diverse populations.
11. A personal commitment to the mission of affordable housing.
11. Valid driver’s license and insurable.
Job Details
1. Position will be full time.
2. Evening and weekend hours may be required.
3. Position will pay $45K-55 K per year, plus benefits.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
Schedule:
Work Location: In person
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