Program Supervisor jobs in Fayetteville, NC

Summary

The HOMEBUILDERS program works to promote strong, healthy family relationships for families where children are at imminent risk of entering foster care. The Program Supervisor for Homebuilders is responsible for providing leadership for Children’s Home Society of NC (North Carolina) and program management to a team of practitioners. The Program Supervisor will also provide direct services to some clients.

• The ideal candidate will reside in one of the following counites: Lee, Harnett, Hoke, Robeson, Scotland, Moore, Anson, Montgomery, Richmond.

Primary Job Functions

• Duties

• Acts in accordance with and in the spirit of the CHS (Children’s Home Society) Leadership Model.
• Provide comprehensive and client centered services according to Homebuilders
• Model behavior consistent with the Homebuilders’ values and beliefs
• Work with practitioners to ensure their behavior with clients is consistent with Homebuilders values and beliefs
• Manage and lead program services assigned that are consistent with the agency’s mission and vision, and further adhere to accrediting and licensing standards and according to assigned program fidelity
• Lead designated team of practitioners to high performance, motivating team members with responsiveness to individual needs

• Develop and maintain key relationships with program stakeholders, which includes assessing the needs of key stakeholders, opportunities for agency growth, and communicating those to the Program Director.
• Ensure that programs are implemented and operated consistently, regardless of geographical region, within guidelines and standards that are recognized as promising and best practices and according to program fidelity
• Are available to receive referrals and support practitioners twenty-four (24) hours a day, seven days (7) days per week
• Participate and actively contribute to the program leadership team to cultivate a highly functioning team of professionals that implements and manages the agency’s programs and services
• Ensure that programs and services are accurately reported and evaluated and works closely with the Homebuilder consultant from the Institute for Family Development, (IFD) providing technical assistance and on-site visits
• Provide oversight to the Continuous Quality Assurance process for Homebuilders ® and use data to inform decisions
• Conduct aftercare follow-up contact with the client/client family as specified by the program service model
• Develop and implement annual improvement plans. Review progress towards annual improvement plans both mid-year and at year end. Develop new/revised annual improvement plans as needed
• Active participation in Program and Agency Leadership Teams
• Management and navigation of client management system(s) to access program reports, complete necessary data entry, and provide program staff with assistance including monitoring weekly activities to ensure complete and accurate documentation according to best practice and agency guidelines
• Evaluate and approve program expenditures according to agency policy
• Participate in public relations activities

2. Supervisory Responsibility.

• Adherence to agency policies and applicable laws
• Interview, hire, and train employees
• Plan, assign, and direct work including overseeing program operations related to the family’s entry into and participation in the Homebuilder ® program.
• Discuss potential referrals with the referring agency and confirm families meet initial eligibility criteria.
• During the first 72 hours of the intervention, shares responsibility with the practitioner for the final determination of the family's eligibility.
• Reviews, and approves or denies, requests for any office-based client sessions
• Appraise performance
• Oversee implementation, review evaluation data, and provide feedback to their staff to improve the quality of services
• Participates in QUEST activities and acts as the primary liaison with Homebuilders consultant.
• Reward and discipline employees
• Address complaints and resolve problems
• Maintain and enforce confidentiality
• Is responsible for staff engagement and experience

3. Contribute to a positive, engaging work environment.

• Demonstrate and work within the Homebuilders® model which clearly shows the values and beliefs that guide to program design
• Creates a work environment characterized by encouragement, collaboration, effective problem solving, accountability, and respect for cultural differences
• Is behaviorally descriptive, uses value-neutral language, and avoids the use of labels and inference when communicating with or about family members
• Facilitates weekly team consultation
• Operate in a professional work environment
• Frames problems or mistakes as opportunities for learning
• Perform other duties related to department goals and projects as needed.

Job Qualifications

Competencies

Schedule Expectations

This position is a salary exempt job that will require some weekends, and evenings work. Along with working our standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, it will be required to be available by telephone and email during specified hours as required. Frequent travel required to conduct business-related activities.

Acts as primary back up for practitioners and is available 24 hours a day, seven days a week for consultation and may include making an emergency visit to a family’s home.