Project Management Officer jobs in Aladdin, WY

Job Description:

What You ’ll Accomplish as a Project Analyst, Remediation Management:

This role manages customer resolution projects for the Technology and Operations organization. These projects are specific to P3 related issues and are within the lower 20% of the Tech & Ops Remediation project inventory (i.e., smaller sized & less complex issues). The Remediation Manager must be able to learn business processes related to the customer issue, recommend a resolution path and project plan, obtain all required approvals, and manage the project to meet required deadlines.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

What  You ’ll Do:

• Act as Owners: Partner with Process Owners, Compliance, Legal, and the Remediation Program Office in establishing procedures and resolution requirements to ensure accurate and timely delivery with regulatory and compliance standards maintained.

• Relate & Inspires: Provide guidance and motivation to project team and key stakeholders to ensure the success of projects.

• Elevate Every Day: Analyze data from multiple data sources to identify trends and insights.

• Review data and perform business analysis that is accurate, timely, validated, and compliant in a well-documented manner.

  • Communicate with tact and diplomacy to influence decisions and gain buy in with various levels of leadership on a regular basis.

  • Effectively document validation activities to include scope of testing, process changes, test account criteria and testing scenarios.

  • Lead projects including, but not limited to, creating, and clarifying Business Requirements in a waterfall methodology, setting project timelines, assisting with existing process documentation, executing validation activity, monitoring progress, and regularly communicating updates to key stakeholders to ensure timely closure at reduced cost to the business.

  • Maintain working knowledge of data warehouses, Business Portfolios, SAS, L2 and L3 Processes, and Compliance and regulatory changes.

  • Partner with SYF Tax COE to ensure accurate reporting and communication of impacts

  • Lead projects for exception report builds as needed

  • Perform other duties and/or special projects as assigned

Experiences You ’ll  Need  to Succeed :

• Bachelor’s degree in a financial or business-related field; in lieu of degree, 6 plus years’ experience in a financial services industry; collections, operations, or customer service setting

• 5 plus years of experience in a financial services industry; collections, operations, or customer service setting

• Project management – at least  2 plus proven experience Leading a cross-functional team

• Proficient with Microsoft Excel & PowerPoint

• Ability to work 8a – 5p Monday through Friday EST, however, must be flexible to work weekends, early mornings, and late evenings dictated by special requirements

Skills You Have that Will Delight Us:

• Agile Experience

• Creative problem-solving skills

• Programming background or understanding of logic based decision-making systems

• Collection’s experience, including specialized processes and recovery

• Experience with FDR, Workstation, Vision Plus, payment tools, I2R, OnDemand, RMS NG, GECOM, and Atlas

• Experience with Issue management processes and procedures

• Knowledge of analytics, modeling tools, statistical techniques, and segmentation strategies.

• Experience with query tools

• 1 year of testing experience preferred with data creation, execution of test strategies, test plans and test cases a plus

• Working knowledge of SharePoint features to including the design of workflows and libraries

• Design and implement process enhancements to promote efficiency and standardization including templates, workflows, job aids, quality assurance, validation methods, strategies, and documentation

• Facilitate validations and audits with regulators, 2nd, and 3rd line of defense as necessary

• Demonstrated organization and time management skills

• Excellent interpersonal, analytical, organizational, written, and verbal communication skills.

• Ability to make decisions based on quantitative analysis and creative thinking

• Strong self-starter balanced with desire to achieve team goals.

• Ability to handle sensitive issues with uncompromising integrity and confidentiality

Grade/Level: 09              

The salary range for this position is 60,000.00 - 112,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: