Promotions Specialist - Web coordinates digital marketing campaigns and promotions designed to attract customers to the business and answer questions to facilitate transactions. Creates content to retain customers, build trust, and establish long-term business relationships. Being an Promotions Specialist - Web uses traffic tracking applications and search engine optimization (SEO) to recognize user patterns and drive users to the company's website. Compiles and reports data on all website promotion activities to improve future strategy. Additionally, Promotions Specialist - Web requires a bachelor's degree. Typically reports to a manager. The Promotions Specialist - Web occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an Promotions Specialist - Web typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION
Service Desk Specialist I - Washington DC - Entry Level - US NAVY -
The Service Desk Specialist I is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The agent will respond to customers using the customer’s preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Qualifications: Provide technical assistance and support related to computer systems, hardware, or software to clients, end users, and the Navy organizations. Troubleshoot issues, run diagnostic programs, isolate problems, and determine and implement solutions. Resolution of daily support requests, completing larger IT projects, and providing Level 2 ticket resolution for users.
Education:
Experience
Two (2) years with associates degree, or one (1) years with bachelor’s degree related experience in customer service and responding to requests for information, contact center experience preferred
Skills & Abilities:
Experience with documentation using acceptable business methods
Proficient with Microsoft Office programs
Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government.
Benefits: