Proof Operator jobs in Denver, CO

About Proof

We're Proof, a high-growth startup in the legal tech industry. We've built a best-in-class legal services platform that thousands of law firms use. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. We have a clear path to double our business again this year and are building a team to take on the challenges of that rapid scaling.

Accounts Receivable:

• Resolve customer billing issues such as refund requests, disputes about charges including interfacing with customers and internal responsible parties and processing billing updates.

• Monitor customer payments. Contact customer regarding declined payment methods. Process failed payments on the platform.

• Review billing adjustment reports to make sure billing is accurate. Track and report billing errors to management and relevant departments.

• Collaboration with the CX department to verify the validity of refunds/disputes, manage and resolve customer requests related to charges.

• Monitor and respond to customer inquiries related to accounts receivable, reconcile customer accounts.

• Contact customers via email or phone calls regarding outstanding balances.
  Send weekly/monthly reports as needed per client requirements.

Qualifications:

• 3-5 years of account collections experience in a high volume environment. Experience in accounts receivable function required.

• Detail oriented and patient.

• Ability to multi-task working with different external and internal stakeholders.

• Excellent written and verbal communication skills.

• Advanced knowledge of Excel and experience working with high volume of data.

Compensation & Benefits:

• Full-time, non-exempt position
• Medical, dental, vision, and 401k available
• Fully Remote
• Remote Work Allowance
• Flexible time off and paid holidays
• Equipment provided

Hourly Rate $21.65 - $31.25 based on location and experience