Property Manager
As our Property Manager you are the Human Contact/Real Voice/Real Person that our residents can reach out to during the life cycle of their tenancy. You will respond to and assist with all aspects of life in our communities including rent charges and collecting, lease renewals and questions, housing and housekeeping inspections and subsequent infraction letters, follow up, payment plans and work order requests. You will bring your background in customer service and excellent communication skills to this position to excel at the following tasks:
Primary Responsibilities
- Monitors the collection of rents and works with tenants to ensure timely payments or establish a payment plan according to J&M Policies.
- Creating, Printing, Mailing and Filing of all tenant notices. Posting will be done by staff that are assigned to properties daily and will be distributed at the morning meeting by the Property Manager.
- Prepares, prints, and mails delinquency notices on the 6th business day of each month. Postings to be complied and given to Property Manager to distribute at the morning meetings.
- Completes paperwork as required and maintains documents in the Appfolio tenant file during the tenancy.
- Completes and submits all weekly reporting (Scorecard) and documentation to Managing Partner by established deadlines.
- Educates tenants on utilizing the Tenant Portal for work order requests and troubleshooting common work order issues.
- Coordinates access to occupied units with maintenance and vendors.
- Work with Maintenance to respond to lease violations, housekeeping hazards and other property issues when you become aware of them.
- Document tenant files, AppFolio and TAGS regarding all correspondence with tenants, maintaining current and accurate information daily.
- Files for evictions on the 8th business day after notices are sent if a payment plan or payment has not been made.
- Attends eviction hearings equipped with complete and accurate information.
- Attends all evictions and assists maintenance with moving tenants’ possessions out.
- Scheduling a time each month with accounting to ensure that all move out charges are entered, accurate and final reconciliation is processed before the required state deadlines.
- Walks property at regular intervals to ensure standards are being kept. This will be done in conjunction with showings at each property, at a minimum of one time per week per property.
SUCCESS BENCHMARKS
Maintains property delinquencies at or below 3% monthly
Lease-up rate above 65% annually
Occupancy above 93%
HARD SKILLS
- 2-3 years of experience in sales or customer service position.
- Working knowledge of Microsoft Office, Outlook, and Excel.
- Good phone etiquette and business writing skills.
- Minimum 1 year of Tax Credit Experience
SOFT SKILLS
- Ability to self-direct and work independently with Honesty & Integrity
- Willingness to learn and assist above and beyond as part of “the team”.
- Ability to provide exceptional customer service and maintain professional relationships with all internal and external customers, vendors, owners, etc.
- Ability to prioritize and manage multiple projects or tasks.
- Excellent communication and organizational skills.
- Commitment to the property performance.
PHYSICAL REQUIREMENTS
- Ability to walk properties and traverse stairs, parking lots and grounds daily.
- Ability to bend, kneel and stoop to pick up objects and debris.
- Ability to lift up to 25lbs regularly.
This job description is intended to provide information essential to understanding the scope of the Tenant Relations Coordinator position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.