Provisioning Engineer jobs in Cedar Rapids, IA

We are seeking a Desktop Engineer to join our team! In this role you will build, test, deploy, and support the corporate desktop image and desktop management solution using Microsoft Endpoint Configuration Manager (MECM). This includes packaging, patching, testing, and deploying both system and application updates to the end-user environment; creation of new desktop deployment strategies; execution of inventory management processes of end-user hardware and software assets; comprehensive administration of the desktop environment; testing and evaluation of new hardware models; improvement of the desktop lifecycle; and provision of support for L2 issue escalations/tickets.

Location: Cedar Rapids, IA

Shift: Days, M-F, On-call rotation, every 5 weeks

Hybrid - Remote, with the need to come on site for projects

Why UnityPoint Health?

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.

Operating System Responsibilities:

• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Packages software with required information from vendors; recommending purchases; testing and approving products.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Develop solutions for complex software / hardware and image problems in a Windows 7 & 10 environment
• Review Local Desktop GPO’s and Login Scripts to optimize the user’s Desktop experience
• Assist with reviewing and optimizing Windows 10 Gold image
• Windows deployment via Microsoft Endpoint Configuration Manager (MECM)
• Office 365 Client setup and Add-in Support
• Perform planning, design and implementation of workstation hardware, software, and application upgrades and rollouts through Microsoft Endpoint Configuration Manager (MECM)
• Provide strategy for emerging technology, software, and hardware road maps to improve customer efficiency and productivity

Security Responsibilities

• Security, Cyber Threats, Malware, Hardware Patching/Updates, Software Patching/Updates
• Mobile Device Security and Control with Intune, JamF and Cisco AnyConnect
• Maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation
• Create, maintain and administer standard image, deployment, management, and monitoring capability
• Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows based back end environment

Education:

• Bachelor of Science Degree or 6 years of related technology experience
• Preferred:
  • Microsoft modern desktop Cert
  • Mac iOS and Mac OS
  • Security / TCP/IP/ DNS/ DHCP/ WSUS/ JAMF/ Intune/ Corporate VPN experience is a plus

Experience:

• Experience leading and delivering Microsoft Endpoint Configuration Manager (MECM) and other related tool solutions for patch deployments, tracking, reporting and remediation. Strong working knowledge of application packaging and deployment using programs and advertisements
• Experience deploying, administering, and maintaining disk encryption technologies, preferably BitLocker
• Proficient with application packaging and distribution using tools such as AdminStudio and Flexera
• Proficient with application virtualization and delivery using VMWare and similar VDI technologies
• 3 years of MECM experience, as well as prior experience in an MECM Administrator or Desktop Engineer role.
• 3 years of experience with Active Directory and GPO management
• 6 years of experience with end user computing support in a Windows environment.
• Must have a solid background with desktop image development and workstation deployment.
• Solid Windows OS/Office Suite knowledge and expertise, including Windows experience and Office 365.
• Systems / Windows OS/ Mac OSX/ Mac iOS support for a large application portfolio in an enterprise environment required.
• Comprehensive desktop support and mobile device background is required.
• Preffered:
  • Managing Large Operating System Upgrade projects.
  • Knowledge of computer client and server hardware, (Dell\HP\\Lenovo) preferred.
  • Security / TCP/IP/ DNS/ DHCP/ WSUS/ JAMF/ Intune/ corporate VPN experience is a plus.

Licenses/Certifications:

• Valid driver’s license when driving any vehicle for work-related reasons.

Knowlege/Skills/Abilities:

• Strong scripting and development knowledge – PowerShell, VBScript, Batch
• Basic knowledge of network troubleshooting Ethernet and IP configuration.
• Proficiency in Microsoft support tools, such as MECM, DNS, storage, and networking.
• Mac O/S, Mac iOS, JAMF and Android
• Proficiency in Microsoft Office.
• Strong verbal communication skills.
• Analytical and Problem-solving skills.
• Advanced knowledge of patch management and software distribution.