Quality Assurance Auditor jobs in Joliet, IL

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Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Responsibilities:

• Review quality of work performed by staff through use of auditing applications.

• Identifies training needs and communicates needs to training department as needed.

• Participates in design of auditing formats and quality standards.

• Participates in design of auditing formats and quality standards.

• Uses quality monitoring data management system to compile and track performance and trends at team and individual level

• Conducts audit calibrations and/or training sessions with Senior Leadership, Supervisors or other Kemper employees on a regular cadence.

• Provides actionable data to various internal support groups as needed.

• Provides feedback to billing department leaders and managers.

• Maintain standardized workflows and procedures. Provides recommendations for change and participates in procedures to improve accuracy/efficiency.

• Prepares and analyzes internal and external quality reports for management staff review.

• Ability to focus on deadlines and deliverables.

• Ability to deal with ambiguity.

• Perform other related duties as assigned.

Position Requirements:

• 1 years of billing or customer service center experience

• 1 years of Property & casualty experience a plus

• 1 year Quality Assurance experience

• Bilingual in Spanish is a plus

• Excellent verbal, written, interpersonal, and organizational skills.

• Proficient in Word, Excel, Power Point, OneNote, and Outlook required.

• Proficient in Kemper property & casualty systems and processes a plus

• A skill’s assessment will be conducted as part of the interview process

• Ability to multitask and successfully operate in a fast paced, team environment

• Must adapt well to change and successfully set and adjust priorities as needed

• This is a hybrid role that will require some reporting to the closest Illinois office