Quality Assurance Director jobs in Hialeah, FL

Quality Assurance Director is responsible for the implementation of policies and procedures to ensure adherence to production quality standards. Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. Being a Quality Assurance Director identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. Optimizes processes to comply with existing and new regulatory requirements. Additionally, Quality Assurance Director typically requires a bachelor's degree. Typically reports to a director. The Quality Assurance Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Quality Assurance Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Training & Quality Assurance Manager
  • Crystal Cruises
  • Aventura, FL FULL_TIME
  • Job Summary

    As a Training & Quality Assurance Manager, you will be responsible for facilitating the training needs of Reservations Global new hires, conducting recurrent training and webinars, as well as leading and handling escalations from the team.

    Essential Job Duties

    Facilitate both in-person and virtual training for Reservations new hires and recurrent sessions. Monitor individual progress and offer feedback to help participants achieve their course goals. Administer, grade, and maintain accurate records of all exams using Excel. Address and resolve any technical issues that may arise during the training. Additionally, conduct recurrent training and webinars as required.

    Collaborate with Reservations managers to create tailored training materials. This includes developing training content such as manuals, training aids, tests, and self-paced tutorials. Ensure accuracy and grammatical correctness, and record audio scripts for tutorials. Additionally, schedule keynote speakers and benefits orientations, handle printing tasks, request necessary supplies, and address system access issues.

    Collaborate with other departments for training needs and special projects while maintaining ongoing professional development to meet business training requirements.

    Communicate in writing regarding class progress, including tracking daily attendance and punctuality. Provide updates on course completion and any separations that occur within the class.

    Create, update, and distribute product and system manuals.

    Quality assurance weekly reviews and any training required.

    Weekly and monthly call evaluation, ensuring high quality service standards.

    Standard Operating Procedures (SOPs) that enhance and streamline processes and improve evaluation efficiency.

    Lead meetings and sessions to address team targets and concerns.

    Provide coaching to team members facing challenges in meeting touchpoint expectations.



    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

    Work Environment

    Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.

    Physical Demands

    Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

    Expected Hours of Work

    The position is full-time and frequently requires working additional time outside of normal business hours.

    Requirements

    Education: bachelor’s degree in related field preferred.

    Experience:

    3 years of customer service and training experience.

    Must be proficient in Microsoft Word, PowerPoint, and Excel.

    Experience with customer service trainer/instructor environment

    Quality Assurance experience

    Skills/Qualifications:

    Skilled communicator with good facilitator and platform skills.

    Knowledge of company/departmental policies and procedures used to issue verbal/written corrective counselling,

    Must be detailed oriented, organized, and work well with little supervision/highly motivated.

    Must be committed to the development of others; demonstrate and encourage strong work ethic.

    Ability to read, analyze and interpret regulations, management system standards.

    Proficiency in computer systems and software applications including spreadsheet and presentation applications.

    Ability to work within, and communicate effectively with, all levels of employees and management,

    Ability to work, with minimal supervision, maintaining productivity and efficiency when required.

    Very strong English writing and communication skills.

  • 16 Days Ago

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Quality Assurance Specialist
  • Spices USA
  • Hialeah, FL FULL_TIME
  • Do you have a passion for ensuring the highest quality standards in the food industry? We are seeking a dedicated and detail-oriented Quality Assurance Specialist to join our team. If you are a meticu...
  • 21 Days Ago

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Quality Assurance Auditor
  • Xtreme Aviation
  • locka, FL FULL_TIME
  • RESPONSIBILITIES & DUTIES: The Quality Assurance Auditor reports to the Quality Assurance Manager in all matters affecting the Airworthiness, performance, and adherences to safety standards. The Quali...
  • 21 Days Ago

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Supervisor, Food Safety and Quality Assurance
  • Sysco
  • Medley, FL FULL_TIME
  • Company: US1490 North Star Seafood, LLCZip Code:33178Minimum Level of Education:High School or EquivalentMinimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: 0COMPENSATION INF...
  • 8 Days Ago

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Quality Assurance Supervisor/Manager - F-5 Aircraft Maintenance - NAS Key West,
  • Vertex Aerospace LLC
  • Key West, FL FULL_TIME
  • DescriptionThe Vertex Company is a services solutions provider that operates as a federal government prime contractor. With over 7,000 employees in 200 locations worldwide, the Mississippi-based compa...
  • 22 Days Ago

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Licensed Life Insurance Agent
  • American Assurance USA
  • Hialeah, FL FULL_TIME
  • We are seeking a Life Insurance Sales Agent - Remote to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and ex...
  • 1 Month Ago

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0 Quality Assurance Director jobs found in Hialeah, FL area

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Quality Assurance Manager
  • Transpire Bio
  • Weston, FL
  • JOB DESCRIPTION – QA Manager, System Compliance Scope of Function: Responsible for leading the development, implementati...
  • 4/19/2024 12:00:00 AM

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Quality Control Inspector
  • Dayton Granger, Inc.
  • Fort Lauderdale, FL
  • Job Description Job Description ABOUT US Just 4 miles from Fort Lauderdale's sunny beaches, Dayton Granger, Inc. designs...
  • 4/19/2024 12:00:00 AM

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Director of Quality and Manufacturing
  • Epm Scientific
  • Miami, FL
  • Director of QA and Manufacturing Location: Miami, Florida Work situation: On-site The Director of Quality Assurance and ...
  • 4/18/2024 12:00:00 AM

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Quality Assurance Manager
  • Transpire Bio
  • Fort Lauderdale, FL
  • JOB DESCRIPTION QA Manager, System Compliance Scope of Function: Responsible for leading the development, implementation...
  • 4/18/2024 12:00:00 AM

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Director of Quality
  • Leaman Life Sciences
  • Miami, FL
  • My client are seeking a seasoned Quality Director with extensive experience in animal testing facilities to ensure the h...
  • 4/17/2024 12:00:00 AM

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Director of Quality Assurance
  • Gl Staffing
  • Hialeah, FL
  • For a Pharmaceutical manufacturing company we're looking the following: Position: Quality and Regulatory Director Direct...
  • 4/17/2024 12:00:00 AM

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Brain Tumor RN Navigator/ Coordinator (Full Time, Day shift)
  • Miami Children's
  • Miami, FL
  • Job Summary Performs patient and physician(s) flow coordination of the Brain tumor program and other clinics. Acts as re...
  • 4/17/2024 12:00:00 AM

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Director of Quality
  • Leaman Life Sciences
  • Miami, FL
  • My client are seeking a seasoned Quality Director with extensive experience in animal testing facilities to ensure the h...
  • 4/16/2024 12:00:00 AM

Hialeah ( /ˌhaɪəˈliːə/) is a city in Miami-Dade County, Florida, United States. With the population of 239,673 at the 2018 United States Census, Hialeah is the sixth-largest city in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. It is located west-northwest of Miami, and is the only place in the county, other than Homestead, Florida, to have its own street grid numbered separately from the rest of the county (which is otherwise based on Miami Avenue at Flagler Street in downtown Miami, the county seat). Hialea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Quality Assurance Director jobs
$154,893 to $195,375
Hialeah, Florida area prices
were up 2.9% from a year ago

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Quality Assurance is part of the manufacturing quality system.
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