Quality Assurance Nurse jobs in Nashville, TN

Overview

CONCORD IS THE INDEPENDENT, WORLDWIDE LEADER IN THE DEVELOPMENT, ACQUISITION, AND MANAGEMENT OF RECORDED MUSIC, MUSIC PUBLISHING, AND THEATRICAL PERFORMANCE RIGHTS.

Concord is the independent, worldwide leader in the development, management and acquisition of sound recordings, music publishing, theatrical performance rights and narrative content. Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne and Miami, Concord also has staff in Auckland, Sydney, Tokyo and Toronto. The Company’s catalog consists of more than 1 million songs, composed works, plays, musicals and active recordings which are licensed in virtually every country and territory worldwide.

Concord Music Publishing owns or administers more than 600,000 copyrighted musical works. Spanning nearly two centuries of song, through a vast array of genres and territories, Concord represents the world’s most celebrated songwriters, composers and lyricists.

As the Copyright Associate, Quality Assurance, you will work collaboratively to support all quality assurance initiatives and tasks related to the data managed and maintained by the US Copyright Department. The primary objective is to ensure accuracy and data quality standards are consistently achieved across the department.  Responsibilities include the handling of data audits and validation procedures for work registrations, US repertoire management, clients/rates and LOD monitoring/tracking. The role will also support the identification, development and implementation of new quality control processes and procedures.

The ideal candidate for this role has effective communication, attention to detail, time management, organization and problem-solving/critical thinking skills, while keenly committed to providing service excellence, embracing continuous improvement, driving change and taking initiative.  A growth mindset as well as someone who effectively works under general

supervision is critical to success in this role.

Responsibilities

What you’ll do:

• Handle all quality assurance tasks related to the end-to-end copyright and publishing administration value chain, including but not limited to:
• Monitoring and auditing procedures to ensure that all Concord repertoire submitted to the North American PROs and MROs is successfully registered;
• Handling of CWR work registration error management and resolution process to ensure data anomalies, errors, rejections and conflicts are addressed and resolved by the team in a timely and systematic fashion;
• Conducting systematic auditing and validation of US repertoire to ensure accuracy of song data entered into internal systems;
• Conducting systematic auditing and validation of client and rates to ensure accuracy of royalty data entered into internal systems;
• Tracking and monitoring of outbound LOD notifications to North American CMOs;
• Supporting the development of new quality control processes and procedures by implementing corrective and preventative actions;
• Preparing documentation and analysis on various quality assurance activities;
• Conducting User Acceptance Testing for system releases and new products;
• Ensuring best-in-class customer service is provided to Concord clients, business partners and internal customers by thoroughly reviewing, researching and providing timely responses to queries and requests;
• Performing other duties as assigned.

Qualifications

What you’ll need:

• Minimum of 1-2 years in music publishing, preferably in a copyright administration capacity
• Bachelor’s Degree or the equivalent combination of education and experience
• Comfortable reviewing, querying and analyzing large volumes of data.
• Demonstrated experience researching, reviewing, extrapolating and interpreting information from music publishing agreements.
• Exceptional attention to detail
• Solution-oriented with strong problem-solving and critical thinking skills; a drive for continuous improvement
• Exceptional verbal and written communication skills. Able to articulate and explain complex information, adapting presentation and focus to varying audiences.
• Proficient in Microsoft Excel (lookup functions, pivot tables, cleaning data, conditional formatting, etc.)
• SQL and other database management querying skills a plus

*This is a hybrid role requiring 3 days minimum on-site.

At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.

Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.