Quality Improvement Director - Healthcare jobs in Knoxville, TN

Example of Duties

• 
  independently work and provide administrative support for a division director and a major statewide operational unit;
• act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, and other customers;
• screen access to director and other members of the leadership team;
• review incoming correspondence, initiate replies as appropriate, rote matters requiring action by staff or other organizations and follow up to ensure actions are completed
• provide information and respond to inquiries or complaints from the public and other customers;
• coordinate and schedule projects and/or activities; relieve director of administrative detail;
• analyze, review, interpret, and summarize data; create and edit written materials;
• participate as a member, or act as a facilitator on committees or special task forces;
• act as a liaison between own agency or work unit and other agencies, work units, organizations, etc;
• coordinate/schedule meeting or conference rooms and arrange for speakers, meals, equipment, etc; maintain calendars, schedules and coordinate executive appointments and travel arrangements;
• perform routine accounting duties; and
• track legislation or other current events.

Preference
Preference may be given to current Utah Department of Health & Human Services employees.

Typical Qualifications

• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to predict future administrative needs and potential barriers.
• The ability to work in a fast-paced, changing environment that does not lend itself to black and white thinking.
• The ability to multitask and manage your own time without being micromanaged.
• The ability to read and understand information and ideas presented in writing.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to communicate information and ideas in writing so others will understand.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• The ability to generate or use different sets of rules for combining or grouping things in different ways.
• The ability to “read” the temperature/environment of a room or group of people and engage accordingly.
• The ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• The ability to “manage up”.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of Google Suites.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Supplemental Information

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• This position is currently a hybrid of both in-office, currently a minimum of 3 days a week, and some remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.