Quality Program Manager jobs in Essex Junction, VT

The Associate Director of Board & Data Quality is a member of DREAM's Employee & Member Support team. DREAM’s Employee & Member Support team strives to fulfill our organization's mission of closing the opportunity gap by supporting each other, our programs and our AmeriCorps members.

The Board Administrator & Data Quality Manager has four primary areas of focus (as well as additional, occasional impact initiatives): 1) Data Quality: to ensure all program data is accurate and complete, and the program database is accessible and functional for staff; 2) Program Safety: to ensure all volunteers are fully background screened before engaging in service, 3) AmeriCorps Compliance: to ensure our AmeriCorps members and their corresponding files are compliant with our grant and AmeriCorps guidelines 4) Board Support: to facilitate communication and operations of our Board of Directors. This position is also oriented towards supporting the organization’s growth trajectory, particularly when it comes to building systems that will streamline the core focus areas across a larger footprint.

The DREAM Program is committed to dismantling systems of oppression that affect our youth and families. This organizational commitment means that members should join this space with an intention of learning, unlearning, and diving into ways that your involvement will directly contribute to DREAM’s mission of reducing the Opportunity Gap while also supporting the dismantling of other systemic inequities. We seek members who contribute to The DREAM Program's diverse community, as having different perspectives, identities, and skills are what allow us to excel in our service. DREAM seeks members who are ready to engage in and foster an inclusive environment, and who strive to deliver culturally appropriate and relevant programming to the youth we serve. Incoming members and staff should understand that we serve marginalized communities, which means that it is imperative that diversity, equity, and inclusivity are infused into every aspect of our work as an organization.

Primary Objectives:

• All program data is complete and accurate.
• All program staff have the data they need to make informed decisions about programming and program enhancements.
• All volunteers are fully background screened for serving youth.
• All AmeriCorps members reach full compliance with DREAM's and AmeriCorps' qualifications for service.
• Board of Directors are supported to meet regularly and engage productively.

The experience:  This role is largely administrative but requires the building of valuable relationships with our Board of Directors and key members of our team who work in the field. The work assigned to the Manager has a direct impact on daily operations of our programs and our nonprofit, so building positive relationships with those that the work supports and regularly interacting with each member of our employee team is vital. Additionally, due to the potential impact the work has on daily operations, accuracy, efficiency and timeliness are qualities that will lead to success. Members of our team expect the Board Administrator & Data Quality Manager to be highly organized and to communicate effectively and regularly. Thus, this role involves high levels of teamwork, collaboration, and interpersonal communication. While serving in this role, the Administrator will regularly tap into problem solving skills and creative solutions to organizational challenges, as well as lead training and communication efforts for the solutions they introduce to the organization.

Terms and benefits:

• Total compensation value: upwards of $60,000 which includes: 
  • Salary range commensurate of experience ($42,500-$52,995), overtime non-exempt w/ overtime rate established based on salary offered
  • Group Medical Insurance for the employee paid at 100% of cost the plan (no probationary period - plan is based on our current group offering in Vermont - a “bronze” plan level) 
  • five weeks (25 work days) paid time off (PTO) inclusive of vacation, sick and personal days;
  • eight (8) paid holidays (including six (6) single days, a winter break from December 24-January 1 and a November break);
  • free access to Employee Assistance Program and its corresponding benefits;
  • free access to Amazon Prime buying and streaming services;
  • paid membership in position-specific professional organization;
  • access to professional development opportunities;
  • DREAM gear/uniforms;
  • access to 3% employer match retirement plan, and
  • expanded health benefits (dental and vision) with employee contribution.

Required qualifications/experience:

• Experience managing and sharing data to support quality operations.
• Experience supervising and maintaining organizational property, office, and program space.
• Computer proficiency: comfort with Microsoft Office apps, Google's GSuite and email communication; project management software experience (Trello, specifically); CRM experience (Innovative Mentoring Systems and Little Green Light, specifically); accounting software experience.
• Familiarity with AmeriCorps grant requirements and mentoring programs requirements as expressed by CNCS and state and local regulations, respectively.
• Familiarity/experience supporting and expanding a culture of diversity, equity, and inclusion.
• Exceptional communication and facilitation skills with a focus on direct communication.
• Demonstrated ability to manage time and set priorities while giving consideration to staff, the organization, and the self.
• Desire to enhance existing skills and develop new skills necessary to fulfill the role.
• Current driver’s license, proof of insurance, and clean driving record.
• A dedicated room/space to complete components of service that is not at a DREAM-supported site.
• An internet connection capable of easily handling Google Workspace apps and specifically, a Google Hangout/Meet.
• Access to a reliable phone.

Preferred/helpful experience:

• Creativity, energy, and an entrepreneurial spirit.
• A contagious energy for DREAM’s work.
• Previous youth work experiences or motivations/preference for youth work and youth services.

Position type/expected hours of work:  This is a full time, non-exempt position. The position will average 35-45 hours per week with regular evenings and occasional weekend events over the course of the year. Participation and leadership at regular multi-day retreats is required (typically one each quarter).

Supervisory Responsibility: This position supports all AmeriCorps members and employees, but does not have any direct reports.

Work environment/physical demands: This position operates primarily in a professional office environment (with work-from-home/remote options) as well as an indoor/outdoor environment with active children and students. This role routinely uses standard office equipment such as computers, phones, and printers.

The physical demands described here are representative of those that must be met by an employee/member to successfully perform the essential functions of this job:
Due to the collaborative nature of our program execution, this position requires comfort working in outdoor environments, regardless of the weather. This position can be very active and frequently requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. While performing the duties of this job, the employee/member is regularly required to communicate with individuals who talk and hear. The employee/member must occasionally lift and/or move items over 50 pounds. While performing the duties of this job, the employee/member is regularly required to observe and comprehend using vision abilities that include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel: Travel includes local travel (colleges, partners and communities with which we work) and regional travel (visiting other DREAM geographies and for retreats and special events) during the work hours described. Out-of-the-area and overnight travel will be expected.

AAP/EEO Statement: The DREAM Program is an equal opportunity employer and an incorporated 501(c)3 charitable organization. The DREAM Program prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At will employment: The DREAM Program is an at will employer. Employment with The DREAM Program is voluntary and is subject to termination by you or The DREAM Program at will, with or without cause, and with or without notice, at any time. The policy of employment-at-will may not be modified by any officer or employee.

Other duties: Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee/member for this position. Duties, responsibilities and activities may change at any time with or without notice.