Quality Program Manager jobs in Indianapolis, IN

Description

Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve.  We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 22 Days Off Each Year! Plus 11 Paid Holidays Per Year!
• Medical, Dental, and Vision
• Competitive salaries and benefits including a 401(k), Summer Hours Off (reduced work schedule), and Work Anniversary Trips!
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

Position Title: Case Manager

Reporting Relationship: Lead Case Manager

Position Summary 

The Social Worker works to make a meaningful difference in the lives of the children being served by the National Youth Advocate Program by working closely with the youth and family to provide advocacy and support towards targeted goals.

RESPONSIBILITIES 

The Case Manager will perform duties including, but not limited to: 

• Performing all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies. 

• Responsible for following the assigned intake, placement, and discharge procedures including conducting/coordinating/reviewing/updating assigned assessments, service plans, forms, and packets and collecting and uploading assigned documents into NYAP’s electronic health record (EHR) system and the government’s database (UCP) within the mandatory timeframe. 

• Writing required and additional progress notes for assigned responsibilities, and uploading progress notes and accompanying documents to NYAP’s electronic health record (EHR) system and the government’s database (UCP) within the mandatory timeframe. 

• Coordinating with the team to identify minors’ primary sponsor, conducting and uploading sponsor assessments, and writing and uploading progress notes to the EHR and UCP within required timeframe. 

• Conducting case reviews, including sponsor status update, and uploading documents and progress notes to EHR and UCP within required timeframe. 

• Traveling to foster family and sponsor homes to conduct home visits and completing and revising assessments with all family members that live in the home to assess the family’s strengths and needs, as well as risk of harm to minors in the home. 

• Preparing for and participating in administrative and legal reviews of the case plan. 

• Maintaining contact with families through regular and planned, as well as unannounced, visitation of parents and minors. 

• Communicating with potential foster families and sponsors, and gathering necessary information and documentation. 

• Talking to relevant stakeholders and assessing foster families and sponsors to formulate recommendations to Lead Case Manager.  

• Performing duties on-call as outlined in on-call description when called upon to respond to after-hours emergencies. 

• Attending weekly supervision meetings and actively participating in the supervision process and participating in meetings and conferences with agency personnel and community providers. 

• Making immediate reports to the supervisor of incidents involving risk of harm to minors or matters of concern affecting agency function. 

• Keeping family case record documentation properly organized and filed according to HIPPA, COA, and agency policies. 

• Performing other duties as requested. 

MINIMUM QUALIFICATIONS 

• Bachelor degree in education, psychology, sociology or other relevant behavioral science field. 

• Experience in the delivery of social services in a diverse cultural population with minors including infants, children, and adolescents. 

• Bilingual English/Spanish fluency required. 

• Must be able to organize, navigate, and physically escort youth to various travel destinations possibly including airlines, trains, and buses. Travel includes out-of-state trips unify youth with families. 

• A willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served. 

• Capacity to remain objective, professional, and effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. 

• Possess a sincere desire and ability to advocate for children facing behavioral health, educational, legal, development, and socio-economic challenges. 

• Works well independently and as a team member. 

• Demonstrate exceptional customer service focused on caring for people, connecting communities, and promoting peace. 

• · Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record.
• Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability.

• Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs. 

Qualifications

COVID-19 Considerations: 

In the spirit of caring for one another and our community, NYAP Immunization Policy and Procedures requires all employees, contractors, interns and volunteers be fully vaccinated against COVID-19, except to the extent an individual is eligible for an exemption or the policy and procedure is not applicable by law. The State of IL has a separate mandate. For more information contact Human Resources at614-487-3888. 

Our organization was established in Ohio and is now in 10 states. We continue to expand and develop new and innovative programs for our communities and families. We offer a competitive compensation and benefits package which includes major medical, dental, vision, 401K, student loan assistance and generous paid time off. If YOU can envision it; WE can DO it! The possibilities are endless! 

The person in this position needs to follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds. 

 This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position. 

 If this is you visit us at www.nyap.org/employment/