Rate Analyst jobs in Simi Valley, CA

Description

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

How You Will Make an Impact

Our guests seek professionalism, honesty, and credibility. As a Service Technician (Flat Rate), you will be responsible for delivering hospitality by ensuring par excellence of our vehicles. Your efficiency of service and repair will directly impact whether we become our guest’s favorite place to service their vehicle.

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
• Perform vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to ensure customer loyalty
• Communicate with Parts Department and Service Advisors regularly to effectively manage production and Customer communication
• Diagnose the cause of any malfunction and perform repair, if authorized by the customer
• Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles
• Document work performed on each vehicle on the repair order
• Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate
• Provide an exceptional customer experience to drive loyalty
• Achieve targeted Customer Satisfaction Index

Skills Needed to Win:

• Ability to effectively manage time to meet and exceed targets
• A strong desire to succeed
• 5 years of prior automotive diagnostic, and repair experience required
• A team player who is focused on providing exemplary customer service.
• Ability to work in a fast-paced work environment
• Strong organizational skills and detail-oriented
• Possess a valid in-state driver's license and an acceptable driving record

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
• We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard:

• Leadership program: Our leadership program will provide ongoing manufacturer training, mentorship, and the skills required to succeed and start your career as a service technician.
• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

Related Fields: Airline, hotel, restaurant, hospitality, customer service, guest service, high-end retail

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T4