Receptionist jobs in Altus, OK

Position Summary: The Receptionist will provide administrative support to the Altus AFB Transition Assistance Program (TAP) Team; data input, gathering, producing materials for workshops and other administrative tasks related to databases specifically utilized in TAP.

Tasks:

• Serve as the initial point of contact and shall provide general administrative duties for the Military and Family Readiness Center (M&FRC) to include answering phones, taking messages, assisting customers with faxing approved material, responding to email messages and other virtual inquiries.
• Provide effective, efficient, and immediate transactional service to customers who seek assistance in the M&FRC.
• Meet and greet customers upon entry to M&FRC ensuring all are logged into AFFIRST and administered the Statement of Understanding (SOU) and/or Personal Readiness Inventory (PRI) to assess customer needs and appropriately refer them to M&FRC staff members for immediate one-on-one consultation or by appointment for further consultation.
• Perform administrative tasks to include printing, copying/collating, folding, stapling and envelope addressing/mailing.
• Assist the M&FRC staff in providing a full range of services to include transition assistance, employment assistance, relocation, financial, family life, special needs family members, voting assistance, volunteer resources, and personal and family readiness to authorized patrons seeking assistance at the M&FRC.
• Maintain knowledge of and connection with on and off-base helping agencies and resources for customer referral.
• Manage all resources within the front office, lobby, and common areas at the M&FRC, ensuring up to date materials are available for customer self-help and referral in support of all M&FRC programs and base/community services and special events.
• Knowledgeable on all Microsoft Office products and the use of Canva or other commercial site for creating marketing materials supporting M&FRC program areas.
• Monthly will compose a workshop calendar and a classroom usage calendar and will ensure coordination with all M&FRC staff for both products.

CTI is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to diversity. It is the policy of CTI to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Education and Experience: Minimum of a High School Diploma required.  Must have a minimum of at least one year of related experience in a customer service environment.  Must have a working knowledge of Microsoft Windows, Microsoft Word, PowerPoint, Excel, and Canva.  Must have knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.  Must communicate effectively, both orally and in writing, using tact and courtesy. Must be able to read, write, speak, and understand English. Must have the ability to plan, organize work and meet deadlines. Must maintain work area in a neat and orderly manner; ensuring the area is conducive to a customer friendly environment.  Must dress appropriately for a profession.

 Security Clearance: Employee must undergo a background check with local and national criminal databases and credit check to obtain and maintain a favorable Public Trust suitability determination.

Job Requirements:

• Must have a minimum of at least one year of related experience in a customer service environment.
• Must have a working knowledge of Microsoft Windows, Microsoft Word, PowerPoint, Excel, and Canva.
• Must have knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
• Must communicate effectively, both orally and in writing, using tact and courtesy.  Must be able to read, write, speak, and understand English.
• Must have the ability to plan, organize work and meet deadlines.
• Must maintain work area in a neat and orderly manner; ensuring the area is conducive to a customer friendly environment.
• Employee is required to dress appropriately for a professional atmosphere.