Records Supervisor jobs in Pennsylvania
Records Supervisor supervises a team working in the company records department and information management programs. Responsible for overseeing the storage, backup, maintenance, reproduction, protection, and disposition of all records. Being a Records Supervisor evaluates and recommends media formats and storage requirements to be used for records/information. Provides training and guidance to end users. Additionally, Records Supervisor may require a bachelor's degree. Typically reports to a manager. The Records Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Records Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Records Supervisor jobs
- Williams Lea
-
King of Prussia, PA
FULL_TIME
-
Williams Lea is hiring for a Records Supervisor for our King Of Prussia office to work Monday to Friday 8:00 am to 5:00 pm!
Pay: $60,000/year
Benefits:- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
The Records Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.
Job qualifications
• Bachelor's degree or equivalent experience
• 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years' experience in records services, with aptitude in general records terminology (terms of media, category, standard title, etc.)
• Advanced computer software skills; ability to conduct, monitor, analyze tasks related to records services within appropriate technical software
• Expert knowledge and understanding of file management and retention procedures as related to records or other document services
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Exceptional communication skills, both written and verbal
• Exceptional attention to detail; adheres to high standards of confidentiality and compliance
• Supervisory experience; 1 years preferred
Job duties
(* denotes an "essential function")
• *Ensure team provides outstanding service to client, while building strong customer relationships
• *Work with manager to facilitate appropriate staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• *Address performance issues among team members
• *Maximize profitability through the effective utilization of labor and resources
• *Immediately resolve any operational problems or issues
• *Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• *Supervise the team's day-to-day work assignments, including projects and ad hoc requests in records services. Task supervision examples may include: receive, process, interpret and/or ensure appropriate execution of records requests in all manners of complexity
• *Coordinate, prioritize or delegate jobs and/or duties to associates to ensure efficient, accurate completion within deadlines and to quality and confidentiality standards
• *Respond to customer inquiries and complaints in a timely and professional manner
• *Resolve issues proactively, and escalates appropriate issues to manager, client or team for resolution
• Exemplify proper professional expectations for team members when dealing with client requesters and client work requests
• Foster a proactive environment of continuous service enhancement for the client; encourages staff to bring forward ideas to help service quality and/or productivity
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Have a strong knowledge clients' businesses and the impact of our services
• Ensure adherence to standardized processes for all aspects of operations
• May train more junior staff members, as needed
• May liaise with external vendors for records services
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#accPandoLogic. Keywords: Records Officer, Location: King Of Prussia, PA - 19406 , PL: 590532596About the Company:
Williams LeaWilliams Lea is a hotspot for new opportunities. We are a rapidly growing global leader in the provision of outsourced corporate information solutions. We are excited to be expanding our talented team and are looking for eager, devoted individuals for a variety of permanent positions.
Each day we transform the way organizations create, communicate and exchange their printed and electronic information. Our clients include top ten U.S. investment banks and many of the country's foremost law firms. We also work in partnership with some of the world's leading organizations in telecommunications, pharmaceuticals, energy, automotive, publishing, retail, and financial and professional services.
Our employees enjoy excellent benefits, competitive pay, training, recognition, career advancement, and the chance to work on-site with some of the most dynamic companies in the world. Please read more about this unique opportunity below.
Company Size:
10,000 employees or moreIndustry:
Advertising and PR ServicesFounded:
1820
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-
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-
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-
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-
Camp Hill, PA
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