Description
Within the Services Department, the Program Coordinator – Recreation Camp & Member Supports leads the strategic development of recreation services along with coordinating daily activities within the overall Services Department. This position requires formulating priorities and fostering a work environment consistent with the Easter Seals vision and mission, as well as, the growth of the recreation and other service line(s) in a manner that is responsive to customer need and desire. Lastly, this position is responsible for daily scheduling and supporting all services, especially during the camp off season to assist in delivering high quality programs within Job Coaching, Supportive Living, Personal Assistance and other supports within Easter Seals.
ESSENTIAL FUNCTIONS
Develops and maintains human resources for quality service delivery.
- Create opportunities for people to be successful; understand employees' personal goals, encourage personal/professional growth of employees.
- Develop the team; provide motivational leadership in a positive environment.
- Recruit and select candidates with appropriate skills and experience for Camp positions and Direct Support Professional (DSP) openings.
- Set and clearly define expectations in job descriptions and performance objectives; conduct performance discussions.
- Utilize volunteers, interns and other human resources appropriately for specific jobs.
- During overnight camps, lead and participate in the overnight supervision duties.
Assure effective service delivery to meet the needs of people with disabilities.
- Develop performance plans that clearly translate the strategic priorities into operational plans, assigning responsibilities/timelines.
- Track progress toward plan goals and make appropriate changes.
- Understand and identify the market for each program area; develop plan and implement strategies to reach the market.
- Develop budgets; manage expense and income; negotiate contracts
- Set standards and measurements for all areas of service to maintain appropriate licensure, accreditation and quality.
- Develop and maintain efficient, effective systems and processes.
- Support day-to-day activities within the Services/Operations department,
including duties in Scheduling, personally performing Job Coaching and Personal Assistance Supports.
Develop and maintain positive relationships with customers, referral source, volunteers and contributors.
- Focus on positive relations with YMCA, State of TN and Managed Care Organizations.
- Foster an environment which keeps the customer at the center.
- Working with Business Development Department, develop a case for support to include:
- Maintaining contacts with prospective contributors
- Support for annual fund campaign
- Act as an advocate for people with disabilities.
- Develop and utilize communication processes which demonstrate progress and achievements.
- Understand and use the network important to Easter Seals services.
- Support volunteer committees.
- Working with Business Development Department, assist in writing and present proposals for funding.
Provide strategic direction for Easter Seal Camp and Services.
- Understand, inspire and communicate the Easter Seals vision and mission to the funders, contributors, employees and the community.
- Understand and respond to the community's needs; identify and develop resources to meet those needs.
- Understand the consumer population's needs and desires; educate and advocate for change to ensure current and future needs are met.
- Participate in the strategic planning process assuring the needs and priorities of the recreation and other service line(s) are congruent with the organization's strategic direction.
Provide for physical plant and equipment needs for recreation and other service line(s)
- Insure that risk management program is in place for all recreation and other line(s).
- Insure that Disaster Recovery Program is in place for recreation and other line(s).
Requirements
Education
Minimum –
Bachelor's degree in recreation, special education or related field or the equivalent of job experience and education
Experience
- Required: At least 3 years’ experience in management and leadership a plus
- Preferred: Knowledge of DIDD & MCO programs, policies and procedures; experience in the direct care/social services profession
- Preferred: Knowledge of electronic case management system, PHS/InfoServ
Licenses
- Valid automobile insurance
- Current medication administration certification
Competencies
- Ability to communicate clearly and effectively both in written and verbal communication with all levels of staff as well as service recipients
- Ability to organize and keep detailed records
- Computer proficiency in Microsoft Office and other programs as applicable
- Ability to multi-task with good time management skills
- Ability to make decisions in the best interest of persons’ served
- Ability to learn new skills, including using computer programs