Referral Specialist jobs in Charleston, SC

Job Description Summary

The Referral Management Specialist II reports to the Patient Access Scheduling Supervisor. Under general supervision, the Patient Access Specialist position schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role serves as expert in all healthcare scheduling/access areas as related to provider specific templates and specialties. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in navigating the system to gain access and referral information for medical care at MUSC. This position triages patient calls according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for clinical issues as necessary. This role functions as the primary patient advocate between medical team and consumer by coordinating their requests and satisfying needs in one phone call. This positions performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role displays highest level of customer service, attentiveness, and consideration possible in all areas.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000388 CHS - DDC Clinical (Digestive Disease Center) (ART)

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The Referral Management Specialist II reports to the Patient Access Scheduling Supervisor. Under general supervision, the Patient Access Specialist position schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role serves as expert in all healthcare scheduling/access areas as related to provider specific templates and specialties. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in navigating the system to gain access and referral information for medical care at MUSC. This position triages patient calls according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for clinical issues as necessary. This role functions as the primary patient advocate between medical team and consumer by coordinating their requests and satisfying needs in one phone call. This positions performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role displays highest level of customer service, attentiveness, and consideration possible in all areas.

Additional Job Description

Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA scheduling is required. Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact. Experience with, or knowledge of Medical Terminology in healthcare setting preferably within a scheduling or registration function in clinic. Demonstrated ability to work in multiple databases and software applications for management and reporting. Able to prioritize and coordinate multiple tasks in a busy environment. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in self-directed manner while interacting with customers, physicians and departmental partners. Ability to communicate clearly and professionally within healthcare team. Familiarity with MUSC Health and its entities preferred. Demonstrates a high level of customer service skills and ability to clearly articulate via phone with providers and patients.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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