Regional Customer Service Manager jobs in Bridgeport, CT
Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Regional Customer Service Manager jobs
- American Customer Care
-
Bridgeport, CT
FULL_TIME
-
Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.
We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.
Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.
Job Description
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
Last updated : 2024-04-23
- Just Posted
- Aware Manager
-
Bridgeport, CT
PART_TIME,FULL_TIME
- Cleaner We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition. Responsibilities C...
- 26 Days Ago
- American Logistics
-
Trumbull, CT
FULL_TIME
- Call Center / Fully Remote - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll : Receive inbound calls and make outbound service calls, ass...
- Just Posted
- Lewis Tree Service, Inc.
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Bridgeport, CT
FULL_TIME
- DescriptionThe Safety Manager is responsible for executing the Safety initiatives across Lewis to enhance the safety culture and identify, evaluate, and control risks necessary to implement strategies...
- 19 Days Ago
- Lutheran Immigration and Refugee Service
-
Bridgeport, CT
FULL_TIME
- If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the HS/PRS Regional Supervisor, the PRS Case Manager will pr...
- 1 Month Ago
- Hoffman Energy
-
Trumbull, CT
FULL_TIME
- Sales Managers-- are you interested in taking your next career step with an industry leader? We have just the opportunity for you! We are a leading home services provider, and due to our continued gro...
- Just Posted
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0 Regional Customer Service Manager jobs found in Bridgeport, CT area
- OperationsInc
-
Norwalk, CT
- We’re OperationsInc., one of the largest Human Resources Consulting firms in the U.S., headquartered in Norwalk, CT. We ...
- 4/23/2024 12:00:00 AM
- Five Below
-
Massapequa Park, NY
- At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
- 4/22/2024 12:00:00 AM
- Michaels Stores, Inc.
-
Bay Shore, NY
- Store - LI-BAYSHORE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end op...
- 4/22/2024 12:00:00 AM
- Design Within Reach
-
Stamford, CT
- **Privacy Preference Center** ** Manage Consent Preferences** Always Active **Privacy Preference Center** ** Manage Cons...
- 4/21/2024 12:00:00 AM
- Michaels Stores, Inc.
-
Patchogue, NY
- Store - LI-PATCHOGUE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end o...
- 4/21/2024 12:00:00 AM
- THE SHADE STORE
-
Port Chester, NY
- Job Details Job Location Port Chester NY - Port Chester, NY Description ABOUT THE SHADE STORE At The Shade Store, we hav...
- 4/21/2024 12:00:00 AM
- Michaels Stores, Inc.
-
Stony Brook, NY
- Store - LI-LAKE GROVE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end ...
- 4/21/2024 12:00:00 AM
- David's Bridal, Inc.
-
Lake Grove, NY
- The Sales Manager will effectively lead, develop and support the Stylist sales team to meet and exceed sales plans and p...
- 4/21/2024 12:00:00 AM
About Bridgeport, Connecticut
were up 1.7% from a year ago