Regional Customer Service Manager jobs in Bristol, CT

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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GC Retail Customer Service Manager Store 525
  • GUITAR CENTER
  • Southington, CT FULL_TIME
  • Why Guitar Center? Here’s just some of the rewards:

    For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

    POSITION OVERVIEW:

    Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

    As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.

    A few special characteristics that make our Customer Service Managers successful:

    • Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
    • Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
    • Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability and assigns tasks that are appropriate to their skill level. Follows up as needed and share both responsibility and accountability.
    • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business. 
    • Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
    • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.

    As our Customer Service Manager, you will:

    • Achieving sales, margin, and EBITDA targets for the store
    • Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers
    • Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviews
    • Assist the Operations team with large merchandising projects, including the execution of all in-store promotions
    • Take part in the interview process for all candidates that apply to the store. Onboard and train newly hired sales associates
    • Communicating and collaborate with the Store Manager and Operations Manager
    • Proper scheduling of the sales floor with appropriate staff levels
    • Acting manager in charge when necessary
    • Opening and closing of the store
    • Additional duties as assigned

    Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

    If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

  • 2 Days Ago

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Customer service
  • Dave Andes, Allstate
  • Bristol, CT FULL_TIME
  • Benefits : Bonus based on performance Flexible schedule Training & development Wellness resources Paid time off Benefits / Perks Competitive Pay Professional Development Job Description The Customer S...
  • 1 Month Ago

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Automotive Parts Manager
  • Regional Automotive Group
  • Bristol, CT FULL_TIME
  • Automotive Parts ManagerA rare opportunity to join one of the largest dealer groups in Connecticut!GREAT MONEY & MORE FUNCHANGE YOUR WORK, CHANGE YOUR LIFEWe’re gearing up for a record year and curren...
  • Just Posted

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Customer Service Manager - State Farm Agent Team Member
  • Amie Chasse - State Farm Agent
  • Bristol, CT FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energet...
  • 15 Days Ago

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Automotive Store Manager
  • Full Service Automotive
  • Bristol, CT FULL_TIME
  • If you are a person that is competitive and enjoys sales, customer service, and a fast paced automotive environment, then this is the position for you! We offer a fantastic base salary and significant...
  • 6 Days Ago

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Regional Office Manager
  • Athena Home Health & Hospice
  • Farmington, CT FULL_TIME
  • We are hiring a Regional Office Manager to join Athena Home Health & Hospice at our home office in Farmington, Connecticut! This is an in-person position, not remote. Working with our team and residen...
  • 18 Days Ago

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0 Regional Customer Service Manager jobs found in Bristol, CT area

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Customer Experience Manager (Personal Insurance)
  • Travelers Companies, Inc.
  • Hartford, CT
  • Customer Experience Manager (Personal Insurance) Travelers Careers You are here: / Customer Experience Manager (Personal...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker. Earn up to $25 per survey. - Remote
  • Earn Haus
  • Bristol, CT
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Energy Efficiency Consultant, Large C&I (Hybrid)
  • Eversource Energy
  • Berlin, CT
  • If you're passionate about sustainability and innovation, join a team of professionals connected and motivated by this c...
  • 3/28/2024 12:00:00 AM

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Remote Online Survey Taker. Earn up to $25 per survey
  • Earn Haus
  • Southington, CT
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager $28+/hr
  • MMC Group LP
  • East Hartford, CT
  • Job Description Job Description MMC is looking for you!!! Hours: 8:30am-5pm Pay: $28+/hr Essential Job Duties: Deliver r...
  • 3/27/2024 12:00:00 AM

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Client Managing Partner - Healthcare & Pharma
  • Acxiom LLC
  • Hartford, CT
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Experience Manager, Nights and Weekends
  • Michaels Stores, Inc.
  • Stamford, CT
  • Store - STAMFORD, CT Position is for Nights and Mainly weekends only. Deliver a customer centric shopping experience by ...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager
  • Five Below
  • Danbury, CT
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

Bristol is a suburban city located in Hartford County, Connecticut, United States, 20 miles (32 km) southwest of Hartford. The city is also 120 miles southwest from Boston, and approximately 100 miles northeast of New York City. As of the 2010 census, the population of the city was 60,477. Bristol is best known as the home of ESPN, whose central studios are in the city. Bristol is also home to Lake Compounce (1846), America's oldest continuously operating theme park. Bristol was known as a clock-making city in the 19th century, and is home to the American Clock & Watch Museum. For silver enth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$146,315 to $206,692
Bristol, Connecticut area prices
were up 1.7% from a year ago

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