Regional Manager (Consumer Loans) manages the consumer loan activity for multiple branches, teams, or geographic locations. Helps research, develop, communicate, and implement lending policies. Being a Regional Manager (Consumer Loans) analyzes lending data to identify risks, trends, and areas for improvement. Ensures lending volume and profit goals are met. Additionally, Regional Manager (Consumer Loans) develops a productive staff with training and coaching. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Regional Manager (Consumer Loans) typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Regional Manager (Consumer Loans) typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
POSITION SUMMARY
Reporting to the Director of Quality Management and working in partnership with the CMO, Senior Leadership Team, and other hospital leaders, will investigate, resolve, document and report patient and visitor compliments and concerns. Facilitate resolution of complaints and grievances of patients, family members, and visitors. Develop, implement, and participate in customer service and patient relation initiatives. Provide monthly accountability and variance analysis of customer service outcomes. Coordinates all aspects of risk management that protect the hospital’s present and future assets from risk and liability by preventing or minimizing the occurrence of risk and its effect, financial or otherwise. To ensure patient safety and improve quality patient care by managing incident reporting and identifying patterns and/or trends that have the potential to result in patient, visitor and/or employee injury.
QUALIFICATIONS
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristics.
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