Regional Manager (Consumer Loans) manages the consumer loan activity for multiple branches, teams, or geographic locations. Helps research, develop, communicate, and implement lending policies. Being a Regional Manager (Consumer Loans) analyzes lending data to identify risks, trends, and areas for improvement. Ensures lending volume and profit goals are met. Additionally, Regional Manager (Consumer Loans) develops a productive staff with training and coaching. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Regional Manager (Consumer Loans) typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Regional Manager (Consumer Loans) typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Under limited supervision, responsible for the clinic office operations. Effectively handles day-to-day details of the workflow, ensuring patient and provider satisfaction. Responsible for overall quality initiatives. Adheres to the mission, values, and standards of excellence of Hawarden Regional Healthcare in all aspects of job performance.
ESSENTIAL JOB FUNCTIONAL COMPETENCIES:
1.
At a manager's level, demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Hawarden Regional Healthcare standards. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, and HRH policies and procedures, including all provisions of the Health Insurance Portability Act of 1996 (HIPAA). In order to ensure adherence in a manner that reflects honest, ethical and professional behavior by implementing the organizational vision, values, and mission.
2.
Plans for and implements change, problem solving skills, delegations skills, conflict resolution skills, verbal and written communication skills.
3.
Promotes professional growth of self and staff.
4.
Conducts performance reviews timely.
5.
Assists in the update of job descriptions.
6.
Demonstrates knowledge of emergency plan and participates in disaster drills.
7.
Ensures accurate, complete, timely and professional documentation in medical charts of all patient contacts including records of medication, vital statistics and other pertinent data; document any significant changes for provider to review. Ensures the documentation accurately reflects supplies, equipment and services provided. Ensures nursing intervention and patient/family response accurately documented, legibly, and in compliance with clinic policies.
8.
Maintains Provider and Clinic Schedule. Informs office staff & hospital of changes when necessary. Coordinates the work schedule of front office staff and back nursing staff.
9.
Performs month end computer tasks and prepares productivity reports on a timely basis.
10.
Designs and implements standardized clinical policies and procedures, operating systems and workloads to facilitate/improve productivity of clinic staff.
11.
Is responsible for ensuring appropriate inventory of medical supplies, approvals and receipt of medications used in the clinic, and general patient care items.
12.
Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.
13.
Assists in budget process by creating and monitoring the monthly financial reports.
14.
Monitors accounts receivable and signs off on bills/invoices in a timely manner, and then submits to Account Payable for payment.
15.
Is responsible for all out of office charges (hospital, nursing home). Consults the providers regularly to obtain information and remain apprised of the situation.
16.
Collects invoices and statements received from vendors for payments. Assures that a signature by a clinic member receiving the goods was obtained.
17.
Receives requests for new equipment (clerical and clinical), analyzes the request and makes a recommendation to Hospital Administrator.
18.
Maintains working knowledge of all equipment in front office and ensures all office equipment is working and used properly.
19.
Assists in determining the flow of work through the clinic by evaluating production and revising procedures.
20.
Supervises clinic staff activities by preparing work schedules, making hiring recommendations to the Administrator, evaluates, disciplines, personnel and makes recommendations for promotion or termination and implements a training program for new employees.
21.
Understands and maintains Clinic EHR computer system, by implementing software updates, revising workflows and process improvement to ensure effective and efficient high-quality care and patient satisfaction.
22.
Is knowledgeable of/performs billing and coding functions.
23.
Is responsible for payroll, sending exception log to HRH accounts payable department. Monitors discrepancies and overtime.
24.
On a quarterly basis distributes to staff Privacy & Security Reminds in regards to policies & procedures.
25.
Maintains knowledge of RHC program including billing regulations and current conditions of participation. Prepares Annual RHC Program Review and coordinates meeting and presentation.
26.
Assists and oversees the provider billing process for the hospital by coordinating with the hospital staff.
27.
Leads clinic population health and provides guidance to Clinic Care Coordinators for TCM & CCM and social determinates of health.
28.
Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)
29.
Actively participates in departmental meetings, committees, conferences, and in services. Is knowledgeable of and complies with Safety and Infection Control Policies & Procedures. Participates in Continuous Quality Improvement activities as requested. Keeps up to date on new procedures and research. Maintains confidentiality of information pertaining to clients, providers, employees and HRH business.
30.
Completes all mandatory training such as Healthstream, The Patient Experience, Safe Choices, Crucial Conversations and any other training as designated by Administration.
31.
Performs other duties and responsibilities as assigned.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
MISSION STATEMENT
Provide for the health and wellness of all in our communities through delivery of quality healthcare services close to home.
STANDARDS OF EXCELLENCE
The standards of excellence are the behaviors necessary for all of us to achieve our Vision. They are:
COMMITMENT
Must be able to embrace and adhere to the standards of excellence of the organization and support the Mission of Hawarden Regional Healthcare.
Must demonstrate good work habits such as time management, attendance, punctuality, team building and other behaviors aligned to the mission and values of the organization.
Hawarden Regional Healthcare cultivates, upholds and supports a safe work environment. Employees support patient and staff safety by demonstrating aptitude and maintaining organizational employment standards and requirements. Employee job performance is continually appraised and formally evaluated during the course of employment with Hawarden Regional Healthcare.
PHYSICAL REQUIREMENTS:
These essential functions identify the major requirements of the job. They are not an exhaustive list of all job requirements. An employee may be called upon to perform physical actions not specifically identified in this job description.
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