Regional Retail Banking President directs all facets of operations for a group of retail branch offices in a designated geographic area. Defines sales and service initiatives for the region. Being a Regional Retail Banking President develops objectives and measurement standards and monitors each branch's performance. Ensures that branch administration teams conduct operations and provide the service and product offerings that meet the needs of customers in that region. Additionally, Regional Retail Banking President may have responsibility for additional retail products such as small business and consumer lending. Requires a bachelor's degree. Typically reports to top management. The Regional Retail Banking President manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Regional Retail Banking President typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Banking Retail Manager (CXM) | Capital City Bank. More than your bank. Your banker.
Hours:
Monday - Friday 40 Hours
General Summary
The Client Experience Manager (CXM) has responsibility for creating a leadership culture centered on delivering an exceptional client experience, through associate interactions, office appearance and products and services that are offered. The CXM has responsibility for one office which may include a drive-through facility. The CXM develops the associates within their office to ensure they are equipped to meet the needs of our clients and obtain operational and sales objectives. The CXM is responsible for demonstrating sales and service skills and will set the strategic direction of the office, communicating performance results, coaching, recognizing and rewarding accomplishments, and building a high performing team. The CXM is responsible for the direct management of the Universal Associate(s). The CXM serves in a supporting role of Personal Banker and works with business partners to identify prospects for referrals. In a traditional office with no dedicated Teller Experience Supervisor or in an Express Office environment, the CXM is responsible for the efficient operation of the Teller area including cash management and all vault and Teller-related activities. This position has direct responsibility for employment decisions.
This position participates in business development opportunities within their market. All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times.
Principal Duties and Responsibilities
Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.
Associated Duties
Knowledge, Skills and Abilities (KSA) Required
The following KSAs are usually acquired through post high school and/or college education with specialized training course(s) in business, banking, and/or 5-7 years related experience:
Education
Associate’s or Bachelor’s degree in business or finance from an accredited college preferred. Relevant
experience may substitute for the education requirement.
Working Conditions
Capital City Bank associates are our greatest asset. We offer the following benefits
EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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