Regional Service Manager jobs in Concord, NH
Recently Added Regional Service Manager jobs
Service Manager - Claremont, NH
- VIP Tires & Service
-
Claremont, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. · Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. · Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. · Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer a. Hire the best associates in the area b. Develop a superior team i. Ensure all associates have taken and passed all of their required LMS training ii. Have all associates complete any and all relevant vendor training. iii. Make sure all associates are T.I.A basic automotive service certified iv. Career path with associates during structured associates coaching sessions v. Sign up associates and provide study material for any applicable ASE certifications c. Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation. d. Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings. e. Monitor e-mail frequently for customer appointments and communication. f. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions. g. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order. h. Attend off site meetings and training sessions as needed, typically, several times per year. 2. Facility and Equipment Maintenance · Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. · Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs · Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day · Ensures appropriate steps are taken to maintain a clean service department throughout the business day · Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business · Any facility or equipment issues should be entered into the facility or equipment database 3. Procedural Compliance · Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 4. Additional Responsibilities (Performs other functions as required.) · Communicates with other levels of management as needed to ensure compliance with service standards and company policies · Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: · Achieves all targeted levels of performance as outlined by leadership through various reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Strong people management and leadership skills, motivational, supportive, assertive and decisive · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify and implement solutions · Strong organization and time management skills · A comprehensive understanding of automotive servicing and the industry 2. Minimum Educational and/or Experience Level · Two years related experience in automotive service management · Completion of two-year college or technical school program recommended · Or an equivalent combination of education and experience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver’s license issued in state of residence · Equipment Safety Certification · ASE Certification C1– Service Consultant required · ASE Certification P2 – Parts Specialist recommended · ASE Certification G1 – Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
- 7 Days Ago
Service Manager - Concord, NH
- VIP Tires & Service
-
Concord, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 7 Days Ago
Service Manager - Tilton, NH
- VIP Tires & Service
-
Tilton, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 7 Days Ago
Service Manager - Laconia, NH
- VIP Tires & Service
-
Laconia, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 7 Days Ago
Service Manager - Hillsborough, NH
- VIP Tires & Service
-
Hillsborough, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: Must be an inspirational leader who lives VIP’s mission t...
- 19 Days Ago
Service Manager - West Lebanon NH
- VIP Tires & Service
-
Lebanon, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 7 Days Ago
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0 Regional Service Manager jobs found in Concord, NH area
Patient Safety Coordinator
- HCA
-
Portsmouth, NH
- Introduction Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for ...
- 4/19/2024 12:00:00 AM
Radiologist
- VCA Animal Hospitals
-
Concord, NH
- VCA Capital Area Veterinary Emergency and Specialty is seeking a board certified or residency trained Radiologist to joi...
- 4/19/2024 12:00:00 AM
Customer Service/Sales Representative
- WD Matthews Machinery Co
-
Concord, NH
- Job Description Job Description The Customer Service Representative is responsible for being the first point of contact ...
- 4/18/2024 12:00:00 AM
PL Territory Sales Manager - NH/VT
- Hanover Insurance Group, Inc.
-
Concord, NH
- For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters th...
- 4/18/2024 12:00:00 AM
Catering Coordinator (Concord, NH)
- Bagel Works
-
Concord, NH
- Catering Coordinator (Culinary Curator Extraordinaire) About us: The Works® is a growing regional chain of community-min...
- 4/16/2024 12:00:00 AM
Certified Surgical Technologist
- Concord Hospital Health System
-
Concord, NH
- Up to a $7500 sign on bonus offered! Welcome to Concord Hospital, a charitable organization that exists to meet the heal...
- 4/16/2024 12:00:00 AM
Field Sales Representative
- Bolthouse Farms
-
Concord, NH
- THE ROLE: Field Sales Representative This position will report to the: Field Sales Manager Travel Requirement: 100% Loca...
- 4/16/2024 12:00:00 AM
Radiologist
- VCA Antech, Inc.
-
Concord, NH
- VCA Capital Area Veterinary Emergency and Specialty is seeking a board certified or residency trained Radiologist to joi...
- 4/15/2024 12:00:00 AM
About Concord, New Hampshire
Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371).
According to the United States Census Bureau, the city has a total area of 67.5 square miles (174.8 km2). 64.2 square miles (166.4 km2) of it is land and 3.2 square miles (8.4 km2) of it is water, comprising 4.79% of the city. Concord is drained by the Merrimack River. Penacook Lake is in the west. The highest point in Concord is 860 feet (260 m) above sea level on Oak Hill, just west of the hill's 970-foot (300 m) summit in neighboring Loudon.
Concord lies fully within the Merrima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Service Manager jobs
$77,490 to $102,967
Concord, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Regional Service Manager do?
Regional Service Manager
Follow Health Insurance Portability and Accountability Act (HIPAA) privacy rule to insure client protected health information is secure.
October 18, 2022
Develops HR solutions and strategies in partnership with business unit to support organizational objectives and to take advantage of developing opportunities and changing market conditions.
November 19, 2022
Maintains strong relationships with other BFS Companies and encourages the Sales Team to place appropriate business with them, for the benefit of the client and BFS.
December 30, 2022
Provide direct service and support to individuals or clients, such as handling a referral, conducting evaluations, and providing direct services.
February 04, 2023
Review both tactical and longer-term metrics for their team and handling performance that is outside of the defined thresholds.
February 13, 2023
Completes annual review of fixed assets, ensures inventories are accounted for in accordance with appropriate financial standards.
February 15, 2023
Monitoring, quality control and revision of plans to execute programs/projects/customer support to meet the contractual obligations, project scope, schedule and budget.
March 15, 2023
Manages the sales of products, services, and resources through channel partners and distributors to achieve sales, share and revenue goals within the region by visiting and calling on present and potential customers and end users.
April 13, 2023
Supports the success of anassigned team of salespeople, including Fabrication Sales Representatives, FabricationAccount Managers, by providing coaching andprofessional development of a specific product in order to enhance theirproduct knowledge and sales skills.
April 14, 2023
Demonstrate strong communication and provide positive, professional relationships with the resorts, team members, clients, veterinary and resort managers, regional managers and headquarters.
April 18, 2023