Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Position Summary:
Basic Qualifications:
Requires a high school diploma or a GED state certification with additional vocational technical training in the Information Technology field. An Associate’s degree in Computer Science or related field is preferred.
Requires a level of experience normally acquired with a minimum of two to four years of progressively more experience within a healthcare Information Sciences environment, or any equivalent combination of education, training, and experience.
Requires at least one IT industry recognized technical certification, such as A , Network , Security , CCNA, MCSE or MCP.
Essential Job Responsibilities:
Standards of Performance:
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