Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Overview:
·The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.
·The IT support specialist must be knowledgeable in all aspects of computer support (diligent and analytical). They also must possess outstanding communication skills. The IT support specialist is not only a technical worker but often deals directly with the customer; offering advice, training, solutions, and guidance. The position is employed in many types of companies as internal support for computers and networks.
Duties:
Experience:
·At least 2 years of experience working with implementation of Microsoft systems.
·General knowledge of Microsoft Office, Active Directory, & Windows 7/10 OS.
·Ability to collaborate across functions / teams internally and externally including business users and leadership, as well as, technical resources.
·Reliable transportation needed for on-site repairs.
·Self-motivated and needs minimal insight when working.
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays
If you have a passion for technology and enjoy providing exceptional IT support, we would love to hear from you. Apply today to join our dynamic IT team!
Job Type: Full-time
Pay: $67,000.00 - $80,000.00 per year
Benefits:
Experience level:
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person