Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
All the benefits and perks you need for you and your family:
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Days
Location: 1500 SW 1st Ave Ocala, Florida 34471
The community you’ll be caring for: AdventHealth Ocala
The role you’ll contribute:
The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the West Florida Division, with assignment to a specific campus or multiple campuses. Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience.
The value you’ll bring to the team:
The expertise and experiences you’ll need to succeed:
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