Regional Support Manager jobs in Huntington, NY

Overview

Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25 years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.

A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average.

Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence.

Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town.

Job Description

Key Responsibilities:
● Establish and maintain excellent client relationships, ensuring a deep
understanding of their needs and expectations.
● Perform monthly location inspections to ensure compliance with company
standards and SLAs.
● Report inspection findings/issues and resolve deficiencies within the SLA
timeframe.
● Ensure employee compliance to company Clock-In/Out requirements
● Perform walk-throughs/estimates with prospective clients and cross-sell
new/additional service opportunities.
● Track and ensure that periodic services have been scheduled and completed, and
address customer complaints promptly and efficiently.
● Manage and minimize overtime within the assigned region and notify HR/Payroll
and Operations of all staffing changes.
● Be on-call for emergency situations/calls - evenings and weekends.
● Manage the profitability of all service locations within the assigned region.

Key Requirements:
● A proven track record of success in managing and leading teams within the
commercial cleaning industry.
● Detail-oriented and possessing strong communication skills (email, phone).
● Results-oriented, with the ability to resolve challenges and emergencies at a
moment's notice.
● Ability to handle multiple projects simultaneously.
● Customer-focused with a can-do approach to problem-solving.
● Knowledge of administrative and clerical procedures.
● Working knowledge of email, spreadsheets, smartphones, and relevant software
applications.