Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
Develops the annual budgets for the assigned property or properties and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving gaps in the financial portfolio
Manages the financial and operational performance of the assigned property or properties, identifies, and investigates indicators of performance deficiencies or opportunities, and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives
Provides leadership to the property or properties by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
Oversees the appropriate and adequate staffing at each property or properties by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices
Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the property or properties, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between project team members
Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Management Agreements, or governing programs)
Utilizes property management software, word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information
Minimum Requirements:
Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred
Demonstrates leadership and management skills
Ability to work in a team-oriented environment
Possesses professional written and verbal communications skills
Demonstrates strong attention to detail
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