Regional Support Manager jobs in Spartanburg, SC

Join Spartanburg Regional Healthcare System as a Sr IT Support Specialist today!

Position Summary

Presenting the opportunity to join a team that is a vital role in supporting Spartanburg Regional, one of South Carolina’s largest healthcare systems, as a Sr IT Support Specialist. Inviting technical professionals able to conduct level 2 support for inquiries and for the day-to-day support of the applications and devices in the environment. Product and services include networks, client/server systems, PC desktops, desktop application software, peripheral devices, responsible for creation and monitoring of system access forms and others. Complies with all SRHS and IT policies and procedures.  Individuals in this role will have the opportunity to develop relationships with other departments and share the knowledge with the team by providing training and updating knowledge content.

Minimum Requirements

Education       

• Associate Degree

Experience     

• Minimum 1 yr. experience with leading and managing desktop related projects (hardware rollouts, software deployments) with emphasis on customer satisfaction mentoring peers.
• Solid understanding of the windows image creation and rollout process. 
• Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups
• Minimum 3 years’ experience with deployment / support and troubleshooting of all computer related equipment.  This includes, but is not limited to desktop PC’s, laptops, PC peripherals and printers.
• Minimum 3 years’ experience with deployment, support and troubleshooting of PC based Applications. This includes, but is not limited to Microsoft Windows, Microsoft Office, Shrink-wrapped applications, and internal applications.
• Deployment, support and troubleshooting of Wireless Devices. This includes, but is not limited to any Smart Mobile devices.

Core Job Responsibilities

• Strong technical skills, excellent troubleshooting and debugging abilities, solid technical writing skills, documentation skills
• Trend incident management data in attempt to identify root cause and first call resolution items
• Provides education within functional team
• Acts as preceptor for new hires, orienting staff to department and organization
• Evaluates and recommends needed modifications to improve customer service
• Implement established policies, procedures, and technologies to ensure support efficiency
• Manages small to intermediate projects in scope
• Works under limited supervision
• Diagnose computer, mobile, printer and applications errors
  • Active Directory
  • Microsoft Office 365
  • Citrix
  • Cisco Call Manager