SUMMARY: Under the general direction of the Chief Dental Officer, the Dental Patient Registrar performs those duties necessary to prepare patients administratively for a dental visit. The Dental Patient Registrar is responsible for the accuracy and completion of patient accounts based on MNHC departmental protocols, policies and procedures, and compliance with regulatory agencies, to include registration functions and ensuring all insurance requirements are met prior to patient’s checkout, and fees collected prior to treatment.
PRIMARY DUTIES and RESPONSIBILITIES include the following: (other duties may be assigned)
- Greet patients, check in scheduled patients: Ensure all Health history is updated, insurance or discount information is accurate and up to date (current for 12 month from approval). Scan any necessary paperwork into Dentrix (Dental Application).
- Check in patients into the practice management system (Dentrix and Intergy), selecting the correct provider’s name. Obtain an image of the patient if needed.
- Address emergency patients. Follow outline protocol as related to same day walk-ins. (Consult with Clinical Staff if Triage is needed for medical implications).
- Set up new accounts by entering patient data, including demographic and financial, into Dental application and Intergy.
- Obtain Usernames and Passwords for all in network commercial insurances, managed care dental plans, Medicare dental plans, and Medicaid.
- Analyze insurance coverage and benefits for service to ensure timely reimbursement by verification of benefits and obtain prior authorizations when required.
- If the patient is being seen as a result of an emergency or new or returning exam visit, ensure the patient (or Guardian is <18) provides complete demographics, Medical History, HIPPA and No Show Policy.
- Scan all appropriate documents into Dental Software for all patients.
- The day before, Print schedules in preparation for the next day appointment and provide a pertinent staff. Contact patients to confirm appointments. Notify the collection department in advance if there is an issue regarding payments.
- Expect continuous flow during patients checking in and checking out.
- Notify appropriate staff if an issue arises that is of a clinical nature or concerns regarding follow up appt.
- Promote and maintain excellence in customer service skills. All calls must be addressed or return in a timely manner.
- Accountable for updating short notice scheduling, adding patients to the schedule for short notice cancellations, and calling to confirm unconfirmed appointments.
- Adding notations to the schedule for missed appts (missed appt code and global alert)
- Attend in service training sessions as assigned and completions of assigned trainings.
- Performs other related duties incidental to work described herein.
RELIEF DUTIES and RESPONSIBILITIES include the following:
- Enter billing charges, calculates and collects payments at time services are rendered and issue receipt for payment received.
- Maintain and assume responsibility for the opening cash drawer fund of $100.00 (when performing as cashier).
- Prepare a daily cash log and reconcile the cash report and cash collected on a daily basis.
- Provide rotation relief as a part of the Saturday rotation of the front desk schedulers and late evening schedules as requested.
Corporate Compliance: It is an essential job element that everyone be compliant with the full law and fully cooperate with the compliance program without fear of retaliations from the organization.
SUPERVISORY RESPONSIBILITIES: None
ADMINISTRATIVE RESPONSIBILITIES: None
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required:
EDUCATION AND/OR EXPERIENCE:
- High School diploma or equivalent; experience may be substituted for education; must have at least one year of health care related experience in a business, medical, dental or insurance office
ESSENTIAL TECHNICAL/MOTOR SKILLS:
- Dental Terminology, Medical terminology, accurate typing skills, ability to process work error free
- Ability to use standard office equipment, including computers, photocopiers, and facsimile machines
- Ability to learn, understand, and use Internet insurance eligibility systems and/or the willingness to learn.
INTERPERSONAL SKILLS:
- Excellent interpersonal and customer service skills
- Excellent telephone etiquette
- Teamwork and communication skills essential
- Treat all patients, co-workers, and managers with courtesy and respect
MENTAL ABILITIES:
- Cognitive reasoning
- Clear thinking in high-pressure situations
- Ability to prioritize and withstand pressure of continual work with variable requirements
- Ability to concentrate and maintain accuracy despite frequent interruptions
- Critical thinking and organization skills, problem solving, and reasoning capabilities
LANGUAGE SKILLS:
- Ability to speak English fluently -- Spanish speaking or another language is a plus
LICENSES, CERTIFICATES, REGISTRATIONS: None
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 20 pounds.
The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).
WORK ENVIRONMENT:
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.
This job is a bloodborne pathogens risk category III position.
GENERAL EXPECTATIONS:
- The employee is expected to attend work on a daily basis and to be at work on time.
- The employee is expected to be a team player.
- The employee is expected to report absences in accordance with personnel policies and procedures and in a manner to minimally impacts Pt care.
- The employee's work is expected to be accurate, neat, and thorough, and completed on time.
- The employee is expected to have a positive attitude, be cooperative, and considerate of others.
- The employee is expected to be dependable and is expected to accept responsibility for assignments and duties given.
- The incumbent is expected to dress and act in a professional manner and to adhere to all safety standards.
- The employee is expected to participate in staff meetings, be courteous and polite with patients and other staff.
- The employee is expected to maintain confidentiality.