Registration Manager jobs in Des Moines, IA

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Registration/Scheduling Representative - Registration
  • Clarke County Hospital
  • Osceola, IA FULL_TIME
  • Essential Functions/Responsibilities:

    CUSTOMER SERVICE:

    • Greets and directs all patients, visitors, sales representatives, etc., who need assistance to the appropriate department and/or staff member using AIDET.
    • Answers/transfers telephone calls in a clear, calm and professional manner.
    • Screen calls by urgency and routes calls promptly, accurately and professionally to appropriate party.
    • Performs a wide variety of tasks primarily related to communication and reception activities while maintaining positive patient relations. 
    • Is receptive to the needs of patients in such a manner as to promote a favorable public image of Clarke County Hospital. 

    REGISTRATION/SCHEDULING:

    • Receives and interviews patient or responsible individual to gather, verify and enter demographic and insurance information necessary for completion of electronic health record and insurance claim processing at each patient visit in electronic health record.
    • Schedules, preregisters, cancels, reschedules tests and procedures for clinics and hospital and coordinates scheduling of tests and procedures to assure they meet medical necessity, patient, department and practitioner needs while maintaining appointment schedule according to department procedure.
    • Ensure the patient or guardian understands and signs consent, insurance and other required forms.
    • Receives, transcribes, schedules and scans practitioner orders into electronic record daily.
    • Enters reason for tests/procedure to meet medical necessity and refers to UR for further review if needed. Refers tests/procedures to UR that need prior authorization.
    • Verifies insurance benefits with insurance companies via phone calls, faxes or internet and documents verification in each patient record, as appropriate.
    • Educate patient/guarantor regarding insurance benefits; making arrangements for payment of co-pays, co-insurance and/or deductibles.
    • Assist with financial counseling on self-pays.
    • Collect payments, issue receipts and reconcile daily receivable activity.
    • Responsible for obtaining patient information from other practitioner offices for scheduling and assigns time for exams. Coordinates scheduled exams with mobile and contracted companies.
    • Educates outside practitioners and office staff as to ordering outpatient services at CCH.
    • Compile and distribute information regarding personal, insurance and financial status.
    • Provide appropriate forms to billing and other departments.
    • Communicates and coordinates services with internal departments and internal and external practitioner office staff.
    • Assists in orientation/training of new employees.
    • Conducts audits of the scheduling system to ensure standards are being met when requested.
    • Actively participates in developing plans to implement new procedures and processes – working collaboratively with other departments, practitioners and contract services.
    • Review and maintain appropriate computer master files: patient master data, guarantor, physician and insurance as well as correlating appropriate manuals.
    • Maintain all required records, reports, statistics, etc.
    • Demonstrates creative, critical thinking skills

    Basic Clarke County Hospital (CCH) Performance Criteria:

    • Focus daily work toward high customer satisfaction. The goal of all employees is to meet or exceed our customer’s expectations 100% of the time.
    • Maintain regular and consistent attendance at work.
    • Participates in departmental, organizational and mandatory meetings, educational e-mails, etc.
    • Actively participates in team oriented decision making process. Is a team player, willing to be flexible and open to ideas of others.
    • Requires a high degree of accuracy. Ability to recognize and correct discrepancies.
    • Develop a proactive mind set towards the job. Observes opportunities for improvement, formulates ideas, communicates those ideas with their supervisor and/or other staff, and carries out variations in work habits in continuous quality improvement.
    • Completes all annual education and competency requirements within the calendar year.
    • Demonstrates Clarke County Hospital Standards of Behaviors as well as adheres to hospital and department policies and procedure, infection control, quality assurance, compliance and safety guidelines.
    • Reports conduct that is known or suspected to be illegal or in violation of the organizations policies and procedures.
    • Brings any questions or concerns regarding compliance to the immediate attention of manager

     

    QUALIFICATIONS:

    • Previous experience with data entry, communication systems and computers is preferred.

    • Previous general/medical office experience is preferred.

    • Previous experience with an electronic health record or medical office software is preferred.

    • Previous insurance knowledge is preferred.

    • Previous experience operating office equipment to include:  computer, fax machines, printer/copier and windows based computer software.

    •  High School Diploma or equivalent preferred
    • Ability to demonstrate strong customer service skills – being customer/patient focused.
    • Attention to detail/accuracy in work.
    • Communication skills.
    • Computer skills.
    • Social skills.
    • Basic math and Critical thinking skills
    • Maintain strict confidentiality of information related to patients.
    • Insurance skills.
    • Must be able to work effectively under stressful situations.
    • Ability to understand and apply guidelines, policies and procedures.
    • Ability to interact effectively with physicians, health care team members, individuals and members of their support team.
    • Writes, reads, comprehends and speaks fluent in English.
    • Multicultural sensitivity

    Monday- Friday Hours are 10:30am-7:00pm
    Weekends:   7:30 am - 5 pm

    Full-Time:   40 hours per week

  • 8 Days Ago

C
Registration/Scheduling Representative - Registration
  • Clarke County Public Hospital
  • Osceola, IA FULL_TIME
  • Essential Functions/Responsibilities: CUSTOMER SERVICE: Greets and directs all patients, visitors, sales representatives, etc., who need assistance to the appropriate department and/or staff member us...
  • 11 Days Ago

M
Patient Registration
  • Mary Greeley Medical Center
  • Ames, IA PART_TIME
  • Position Summary Under general supervision, performs pre-registration and registration of patients to obtain accurate demographic and insurance information, capture required signatures, provide explan...
  • Just Posted

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Admitting registration
  • Horizon Health Network
  • Ames, IA FULL_TIME
  • JOB PURPOSE The Telecommunications / Admitting / Registering / Scheduling Clerk is responsible for operating the switchboard and public address system and performing patient registration / scheduling ...
  • 17 Days Ago

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Registration Intern
  • Edmundson Art Foundation dba Des Moines Art Center
  • Des Moines, IA INTERN
  • Job Description Job Description Position Summary This internship opportunity provides experience to a student exploring museum-related careers. The Registration Intern will be introduced to museum-reg...
  • 18 Days Ago

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Registration Specialist
  • Mahaska Health Partnership
  • Oskaloosa, IA FULL_TIME
  • Overview At Mahaska Health the Registration Specialist is responsible for the registration of patients, including patient interviews, updating information in hospital/clinic computer, obtaining consen...
  • 1 Month Ago

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0 Registration Manager jobs found in Des Moines, IA area

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Sr. Load Planning Manager
  • Pella Corporation
  • Pella, IA
  • Sr. Load Planning Manager As the #1 most preferred national window and door brand by homeowners across the country* Pell...
  • 3/28/2024 12:00:00 AM

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Accelerated Path To Financial Management
  • New York Life Des Moines GO
  • Des Moines, IA
  • Are you looking to make a positive, lasting impact on the financial future of individuals, families, and small businesse...
  • 3/28/2024 12:00:00 AM

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Medical Lab Technician Core Lab Evening
  • Trinity Health
  • Des Moines, IA
  • Employment Type: Full timeShift: Evening Shift Description: This position is eligible for up to a $10,000 sign on bonus!...
  • 3/28/2024 12:00:00 AM

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Financial Planning Consultant (Required: Series 7/66 or 63/65 combo) (Hybrid: Des Moines, IA, or Omaha, NE)
  • Avantax Wealth Management
  • Des Moines, IA
  • We love finance, software, and (believe it or not), taxes - that's why we love what we do! At Avantax, we celebrate our ...
  • 3/28/2024 12:00:00 AM

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Remote Regulatory Compliance Analyst (Insurance Industry)
  • National General Insurance
  • Des Moines, IA
  • Job Description Position/Title: Remote Regulatory Compliance Analyst (Insurance Industry) ** NOTES: Ideal candidate will...
  • 3/28/2024 12:00:00 AM

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Lead Cook
  • Wesleychoice
  • Des Moines, IA
  • **Lead Cook** **Campus** Wesley Des Moines **Location:** Des Moines, WA **JOB SUMMARY** The lead cook under the guidance...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative - Eyerly Ball
  • UnityPoint Health
  • Des Moines, IA
  • Overview: Serves as an active team member of the Outpatient Clinic multidisciplinary team as a Client Service Representa...
  • 3/27/2024 12:00:00 AM

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Sr Digital Experience Consultant (Remote)
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do: As a Sr. Digital Experience Consultant, you'll prepare and deliver the participant, plan sponsor and cyb...
  • 3/24/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Registration Manager jobs
$51,557 to $69,557
Des Moines, Iowa area prices
were up 0.8% from a year ago

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