Registration Manager jobs in Sacramento, CA

ABOUT
Car Registration Inc. is a California-based vehicle registration service provider. With over 15 years of experience, the company is licensed by the California Department of Motor Vehicles (DMV) to assist individuals and businesses with vehicle registration needs. Car Registration Inc. offers a fast, reliable, and simplified process for vehicle registration renewals, transfers, and other related services. Their mission is to provide hassle-free, efficient, and accessible vehicle registration services across the state. By staying up-to-date with the latest DMV regulations and leveraging technology, Car Registration Inc. delivers outstanding customer service, ensuring that clients’ needs are met in a timely and compliant manner.

DESCRIPTION
As a Vehicle Record Technician I, you will play a vital role in the management of vehicle records while ensuring a high standard of customer service and operational efficiency.

RESPONSIBILITIES

• Customer Support: Monitor and promptly respond to customer emails following Car Registration Standards. Handle phone calls and voicemails, providing assistance in a professional, respectful, and knowledgeable manner.
• Order Processing: Support administrative functions by processing orders, maintaining communication with customers, following up on requests, and ensuring timely completion and shipment of orders.
• DMV Knowledge: Develop a strong understanding of DMV resources related to vehicle registration and title transfer processes.
• Workspace Management: Maintain a clean, safe, and secure work environment in accordance with the Employee Agreement.
• Team Collaboration: Collaborate with colleagues to facilitate the completion of daily office tasks and support team objectives.
• Mail Handling: Retrieve and collect mail from PO BOX and GLS as required.
• Training and Development: Engage in ongoing training and exams to stay updated and proficient in your role.
• Walk-In Assistance: Assist walk-in customers who visit the office.
• Order Monitoring: Keep an eye on orders approaching or exceeding predefined limits, addressing any suspicious orders according to established procedures.
• Return Mail: Follow up on and address all return mail promptly.
• Inventory Management: Maintain and ensure adherence to daily inventory protocols, utilizing Google Sheets for record-keeping.
• Chargebacks: Handle and process chargebacks in accordance with company policies.
• Workflow Coordination: Lead the team through delegation and strategic planning to ensure workflow operates smoothly and efficiently.
• Data Quality: Identify and resolve data discrepancies and inventory issues.
• DMV Transactions: Prepare and process DMV field office and DMVA transactions.
• Title Transactions: Demonstrate the ability to process all Title Transactions inventory Handling: Receive inventory from our First Line Service Providers and communicate effectively with them to ensure seamless operations.
• Bundle: Prepare and submit complete bundles to our First Line Service Provider to ensure compliance with the CA DMV BPA program.

QUALIFICATIONS AND SKILLS

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail.
• Ability to adapt and learn quickly in a fast-paced environment.
• Proficiency in basic office software (e.g., Google Sheets).
• Strong organizational and time management skills.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• DMV: 1 year (Required)

Work Location: In person