Reimbursement Services Director - Home Care jobs in Fort Wayne, IN

Job Summary:
We are seeking a dedicated and compassionate Personal Care
Coordinator to act as liaison between the Owners/Officers, Governing Board, the staff, and the community. Responsible for coordinating the daily operations and maintaining the quality of the personal service agency. Maintain a leadership role for the planning and achievement of objectives that are consistent with the company, business and financial goals

1. Help develop and achieve company and organizational goals.

2. Develop and grow client basis through inquiries, admissions, retainment, and marketing.

3. Complete satisfaction surveys onsite and by phone every 76-104 days.

4. Participate in the hiring and training of new staff including, but not limited to CPR training, TB skin test administration/read, hands on training, in home client specific training.

5. Participate in the training and education of current staff including, but not limited to CPR training, TB skin test administration/read, hands on training, in home client specific training.

6. Investigate and resolve complaints including proper documentation and investigations.

7. Manage and develop quality assurance procedures.

8. Remain informed and educated about personal service regulations and standards.

9. Promote interdepartmental cooperation and communication, which may result in mediation of faculty/staff disputes.

10. Help coordinate, resolve, and lead projects on management issues.

11. Develop employee excellence through recruitment, retention, training, motivation, and reward.

12. Participate in both long and short range strategic planning for educational, patient care, research, revenue, and public relations programs.

13. Participate and assist in scheduling clients and covering call offs to ensure proper client care.

14. Coordinates special department activities, including conferences, workshops, and other functions.

15. Monitor the record system and statistical reporting system for proper documentation, planning and evaluation.

16. Oversee care delivery and patient outcomes to ensure that care meets the patients’ needs.

17. Monitor and take reasonable steps to ensure:

a. Patient rights are exercised.

b. Compliance with applicable Federal, State and Local laws and professional standards are maintained.

c. Compliance with established policies and procedures.

d. Compliance with the patient’s plan of care.

e. Ensure that the numbers and qualifications of personnel available to provide and supervise services are sufficient to implement the plans of care and treatment to meet the needs of the patients.

f. Assure accuracy of public information material and activities.

g. Implement performance improvement priorities.

2. Serves as a mentor/preceptor.

3. Serves as a pillar in the community and participates and leads community events.

4. Facilitates meetings.

5. Maintain all confidential information in regards to clients, employee information, and company information.

6. Comply with HIPAA regulations in and out of the office.

7. Accepts responsibility for personal and professional development and identifies learning/developmental needs.

8. Delegates to appropriate staff.

9. Participates in coverage of field staff as needed.

10. Participates in management staff on-call rotation.

11. Performs other activities and duties as deemed necessary.

Qualifications/Educational Requirements:

1. Baccalaureate degree preferred.

2. 2 years management experience.

3. Excellent oral and written communication and presentation skills.

4. Professional demeanor and appearance.

5. Proficient skills to promote excellent client relations and customer skills.

6. People management skills and the ability to network and manage a team.

7. Experience with Microsoft Word, Excel, PowerPoint, and other technical aspects.

8. Excellent organizational and time management skills.

If you are passionate about making a difference in the lives of others and have the necessary skills, we would love to hear from you. Join our team as a Personal Care Coordinator and help us provide exceptional care to those who need it most.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Fort Wayne, IN: Relocate before starting work (Required)

Work Location: In person