Resident Care Coordinator jobs in Idaho Falls, ID

Live. Work. Explore. as a part of our Human Resource team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the resident coordinator, you will play a vital role in supporting the day-to-day functions that keep the location running smoothly.

Job Summary:

As a Resident Coordinator you will have two primary responsibilities. First is to upkeep dorm appearances (cleaning public areas inside and outside of dorms), prepare rooms, provide linen. Second will be to establish a positive, professional working relationship with all residents and strive to create and maintain a sense of ownership and community within the dorm they supervise.

The Details:
Position Type: Seasonal
Season Dates: May-November
Pay: $17.25/hr.
Schedule: Typical schedule is 40 hours, 5 days/per week (include split shifts, weekends, evenings, and holidays)

Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style). Room & Board costs equal to $17.00/day and are deducted bi-weekly (approximately $234.00) from your paycheck
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Over 1,000 miles of hiking trails inside the park itself
• Fresh air, breathtaking views, and clear night skies
• World-class wildlife viewing of bison, elk, moose, wolves, bears, and more
• Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world

• Develop individual relationships with all residents by providing overall excellent customer service, knowing the names/positions/interests of each resident, and setting expectations early and often.
• Participate in, plan, and support weekly community involvement efforts. Keep varying employee schedules and interests in mind when selecting content.  Assist other housing staff members in efforts to create and encourage a fun and engaging environment based on respect and inclusivity. 
• Maintain high standards of residence housekeeping and safety by following daily and weekly cleaning schedules, performing monthly safety inspection checklists, and reporting additional needs and concerns to the Housing Manager/Assistant.
• Keep accurate and detailed administrative records related to dorm management including resident arrivals, resident departures, key control, linen control, safety inspection checklist, and other administrative tasks as assigned. 
• Handle personnel issues with sensitivity and maintain appropriate confidentiality. Make proper judgment calls regarding escalation of issues above and beyond the realm of their position including dorm compliance issues, employee relations issues, NPS violations, interpersonal conflicts, workplace concerns, etc.
• Serve as a Xanterra Parks & Resorts supervisor and role model for residents. The minimum expected is the personal observation of all residence hall regulations, Xanterra Parks & Resorts policies, state, and federal laws.

• Entry level management skills
• Office organization skills
• Strong interpersonal communication skills
• Basic knowledge of residence life policies
• Basic knowledge of company and park rules and regulations
• Ability to work independently
• Familiarity with seasonal housing operations

Physical Requirements include:

• Must be capable of moving/lifting objects up to 50 pounds and maintain a moderate level of exertion
• Ability to walk moderate distances and climb stairs multiple times throughout shift
• Ability to sustain periods of standing, bending, flexing, pushing/pulling vacuum, performing cleaning duties as needed
• Must be able to walk up to one mile continuously
• Must be able to kneel or lay flat on the ground to inspect employee rooms and bathrooms
• Must be able to walk on uneven terrain, including icy and snow-covered areas

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.