Resident Field Technician jobs in Louisiana

At VeraPro we believe in a collaborative work environment. Our aim is to maximize individual contributions, while leveraging the collective intelligence of our team, to generate solutions for our clients and our team. A collaborative work environment has been proven to fully engage employees, improve retention, and increase innovation.

Through collaboration, our employees thrive in an ever-changing, diverse workplace. In addition to increasing innovation, collaboration increases employee energy, creativity, and productivity, which leads to a less stressed, happier, and more engaged workplace. We are looking for employees with three key traits: the ability to work effectively in a team environment, be passionate about our work, and lastly, a flexible and positive attitude.

Our Field Technicians support end-users by remote support and occasionally at the client s site. By working within many client environments and as a part of a highly-skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive pay and benefits package. The Filed Technician works well under pressure, can multitask, and engages in emergency technical support. The Filed Technician is a core part of the operations team and is customer-focused with managed services experience. This individual serves in a technical leadership role. Types of projects include email migrations and upgrades; O365 migrations; full-scale migrations to Cloud-based solutions (Office 365/AWS/Azure); storage implementations (SAN); platform infrastructure creation; virtual technologies (Hyper-V/VMware), routing, firewall, wireless, and switching; and Active Directory support and migrations.

VeraPro is currently seeking an experienced Field Technician to join the team.

Position Type: Full Time with weekend availability

Location: Prairieville, LA

Work Environment/Physical Demands: Office/light lifting

Travel Requirements: Occasional office visits

Essential Functions:

• Provide remote support to end-users and client network administrators to resolve a wide variety of IT issues
• Resolve numerous service requests each day
• Support various versions of desktop operating systems (Windows 10, Mac, etc.)
• Work with 3rd party vendors to support client line-of-business applications
• Troubleshoot and repair personal computers
• Troubleshoot VPN connectivity issues
• Group policy updates
• Server builds
• Troubleshoot Wireless performance or configuration issues
• Monitor client backups and remediate backup failures
• Administer client Office 365 accounts and troubleshoot email delivery issues
• Detect and remove viruses and malware
• Precisely document problems and resolutions steps

Minimum Requirements:

• Minimum 1-year experience in IT supporting end-users
• Experience helping users with remote control technology
• Experience supporting the Microsoft product stack
• Strong customer service skills
• Strong written and verbal communication skills
• Self-motivated, organized, and solution advocate
• Attention to detail
• Applicants must be currently authorized to work in the U.S. for any employer

Preferred Requirements:

• Bachelor s degree preferred
• 5 years experience in IT supporting end-users