Retail Loss Prevention Director oversees a team of loss prevention staff that is responsible for safeguarding company assets from losses due to theft or fraud. Develops loss prevention and security policies and procedures. Being a Retail Loss Prevention Director creates and implements accounting and operational processes to reduce risk and losses. Directs investigations and the implementation of loss prevention programs. Additionally, Retail Loss Prevention Director may require a bachelor's degree. Typically reports to a director. The Retail Loss Prevention Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Retail Loss Prevention Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
ROLE SUMMARY
Responsible for providing in-store “plain clothes Loss Prevention for contracted clients of Vigilant Asset Protection. Agents will utilize industry accepted surveillance techniques to observe, monitor and apprehend customers suspected of theft.
KEY DUTIES AND RESPONSIBILITES
· Patrol all areas of the property, monitoring guest’s behavior for indications of theft.
· Apprehend customers involved in shoplift/theft.
· Prepare detailed written incident reports to document all Security/Loss Prevention related incidents, observations and daily activity.
· Report behavior that may be detrimental to the client, including theft, customer complaints, policy and procedural violations, safety violations, poor service or unfriendly behavior.
· Report and document all incidents in an honest, objective and fair manner.
· Testify in legal proceedings to observations when required.
· Professionally interact with customers of all ages, ethnicity and background.
· Maintain confidentially of all Security/Loss Prevention and property report/documents; release information only to authorized individuals.
· Notify appropriate individuals in the event of injury, property damage or customer complaint.
· Assist customers/employees during emergency system situations.
· Monitor CCTV system where applicable.
ADDITIONAL DUTIES AND RESPONSIBLITIES
· Comply with all Vigilant AP directives, policies and procedures.
· Perform all delegated tasks assigned by Loss Prevention Supervisor.
· Adhere to Company standards as stated in departmental training manual.
SKILLS AND QUALIFICATIONS
· Must be at least 18 years old
· High School diploma or equivalent; some college preferred.
· Excellent written / verbal communication skills.
· Ability to interact professional and positive manner with store management, Asset Protection team members and client associates and customers.
· Able to work independently with minimum supervision.
· Must be detail oriented, highly motivated, and a self-starter.
· Able to stand and/or walk for long periods of time, both inside and outdoors.
· Ability to work flexible hours, including nights, holidays and weekends.
· Able to pass a thorough background screen, including criminal background check.
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