Retail Store Customer Service Representative jobs in the United States

Retail Store Customer Service Representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Being a Retail Store Customer Service Representative typically requires a high school diploma. Typically reports to a supervisor. The Retail Store Customer Service Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Sr. Customer Service Representative - Tampa, FL
  • Signode -Sr. Customer Service Representative
  • Tampa, FL FULL_TIME
  • Sr. Customer Service Representative - Tampa, FL

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a  materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$27

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.


    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Customer Service Representative
  • Dillard's Retail Department Store
  • San Antonio, TX FULL_TIME
  • Job Summary:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for ...
  • 17 Days Ago

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Customer Service Representative
  • Customer Service
  • Auburn, MI FULL_TIME
  • Duties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSub...
  • 27 Days Ago

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Customer Service Representative
  • Customer First Service
  • Joplin, MO FULL_TIME
  • Inbound Customer Service Representative Customer First Service is an inbound call center and parts distribution facility. We are seeking a motivated service technician to assist customers in analyzing...
  • 19 Days Ago

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Customer Service Representative
  • Customer Elation
  • Foley, MN PART_TIME,FULL_TIME
  • This position requires 60 days in person training at our Foley, MN location before remote work is possible.We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling...
  • 2 Months Ago

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Customer Service Representative
  • Customer Elation
  • Hutchinson, MN PART_TIME,FULL_TIME
  • We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight a...
  • 2 Months Ago

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Sales Associate- Dulles Town Center
  • The Children's Place, Inc.
  • Sterling, VA
  • Location: Dulles, Virginia Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team...
  • 7/13/2024 12:00:00 AM

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Sales Associate - Dulles Town Center F0487
  • Forever 21
  • Sterling, VA
  • Overview: The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each custo...
  • 7/13/2024 12:00:00 AM

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Designer/Sales Specialist In-Store
  • The Container Store Inc.
  • Ashburn, VA
  • Overview: The Designer/Sales Specialist position is responsible for driving results through the designing of custom spac...
  • 7/12/2024 12:00:00 AM

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Outside Sales & Design Consultant - Ashburn, VA
  • The Container Store Inc.
  • Ashburn, VA
  • Overview: The Outside Sales & Design Consultant is a highly skilled salesperson with a proven track record of results an...
  • 7/12/2024 12:00:00 AM

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Sales Associate
  • Express
  • Sterling, VA
  • Overview: About Express, Inc. Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos ...
  • 7/12/2024 12:00:00 AM

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Sales Consultant
  • CarMax, Inc.
  • Sterling, VA
  • 7132 - Dulles - 45210 Towlern Pl, Sterling, Virginia, 20166 CarMax, the way your career should be! Driven by the desire ...
  • 7/12/2024 12:00:00 AM

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Retail Customer Service Representative
  • Divergent Drive Inc
  • Fairfax, VA
  • Job Description Job Description Divergent Drive is the most successful and innovative inside sales provider in the Tyson...
  • 7/9/2024 12:00:00 AM

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Sales Associate-DULLES TOWN CENTER
  • Bath & Body Works
  • Sterling, VA
  • Description Career Development | Daily or Weekly Pay | Tuition-Free Benefits | Fun Stores | Free Product | 40% Discount ...
  • 7/9/2024 12:00:00 AM

Income Estimation for Retail Store Customer Service Representative jobs
$27,541 to $33,633

Career Path for Retail Store Customer Service Representative