Retail Store Customer Service Representative jobs in Anaheim, CA

The UPS Store in Diamond Bar is looking for part-time Customer Service Associate. Looking for people with excellent customer service skills, basic computer skills and are capable of working in a fast-paced retail environment. Becoming a Notary Public and Certified Fingerprint Roller is a plus. Flexible scheduling is accommodated for students.

The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Work in a fast-paced, multi-tasking environment
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• High energy level, fast learner
• Highly organized and detail oriented
• Prompt, reliable, and responsible
• Available hours Mon-Fri: 10am-6:30pm; Sat: 9am-4pm; Sun: 10am-3pm. Flexible over weekends.

Training will be provided for the following duties:

• Mail sorting
• Shipping
• Packaging
• Printing, copying, faxing, laminating, binding
• POS (cash register) handling
• Becoming a Notary Public

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• Flexible schedule

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person