Retail Store Customer Service Representative jobs in Lorain, OH

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES:

Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned

QUALIFICATIONS:

High school diploma or GED required
computer skills, including Microsoft Office
Outstanding phone skills
Strong verbal and written communication skills
Prompt, reliable, and responsible
Able to lift 40 pounds
Willing and able to work 26-30 hours per week.

Company Description:

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Benefits
Balanced Work-Life Company Culture

Benefits
Bi-Weekly Direct Deposit

Benefits
Paid Holidays

Benefits
Simple IRA

Benefits
Personal Time Off (PTO)

Benefits
Employee Discounts

Benefits
Flexible Schedule

Benefits
Formal On-the-Job Training Program

Benefits
Free Parking

Benefits
Uniforms Provided

Address
4456 N Abbe Rd
Sheffield Village, OH 44054

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person