Retail Store Customer Service Representative jobs in New York

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Process orders, returns, and exchanges accurately
- Resolve customer complaints or issues effectively and efficiently
- Maintain accurate customer records and update information as needed

Requirements:
- Fluent in English
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service or sales experience preferred
- Bilingual or multilingual candidates are highly encouraged to apply

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: $30,000.00 - $38,000.00 per year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person