Retail Store Operations Director jobs in Springfield, IL

As a Sales Manager (i.e., Assistant Store Manager), you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You’ll drive sales in our retail, technical services portfolio and business-to-business network. Your team will focus on exceptional customer service while helping them find products and providing answers & total solutions.

Get great perks.

• Bonus plan, full-time hours, generous paid time off, career development program, and weekly pay
• Compensation is based on qualifications and experience. Hiring immediately
• Full medical benefits package, 401(k) with company match, and many more benefits
• Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)

Provide strong leadership in community, customer service, sales, and team development.

• Ensure that the store culture embodies Staples values and its commitment to the community
• Promote a consultative and customer centric environment for the small business customer
• Lead and develop a high-performing team focused on exceptional service, consultative selling, total solutions and achieving targeted sales goals and profit margins
• Empower your team to learn, grow and deliver through teaching, coaching and inspiring
• Build out your network of repeat business customers and present them with appropriate solutions
• Hold yourself and your team accountable for flawless execution of operational excellence 
• Share responsibility as the “Manager on duty”, total store operations and other duties as assigned
• Be flexible to perform other duties as needed or assigned

Essential skills and experience:

• 2 years leading a sales team in a retail or service environment
• Experience leading a team in a customer-centric, solutions-based environment
• Must be able to engage and speak to customers and understand their needs
• High School diploma or equivalent (Bachelor’s Degree preferred)
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
• Staples does not sponsor applicants for work visas for this position

Preferred skills and experience:

• Experience using financial metrics to track sales progress to drive profitable sales and margins
• Ability to network and engage with the community

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