Returns Manager jobs in Richmond, VA

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

General Duties:

• In this position, the employee will perform the more advanced general warehouse duties to include making adjustments in the computer system; operating machinery; processing; shrink-wrapping product; operating a stretch-wrapping machine, and performing short picker duties while meeting production requirements, following appropriate instructions and safety methods associated with the department they are assigned to.
• Selects carton of returned merchandise from the pallet, opens with a razor knife, unpacks all books and paperwork, keeping the books and documentation together, and places it on the conveyor at the processing station by shipped from address. Uses Warehouse Management System (WMS) to process (Scan) each piece of returned merchandise by ISBN number, locate by tote number to the Bin locations and make adjustments for damaged books.
• Keeps each shipped from address together on one Return Authorization Number (RA) to assign credit for the returned merchandise.
• Puts returned merchandise in the correct bin location according to the transaction instruction in the tote that came from the processing station.
• Removes full case quantity from the bin, shrink-wraps the case, and locates it in the rack location.
• Keeps the bin locations neat and orderly at all times.
• Operates shrink-wrap machine to incase correct carton quantity of books to be returned to inventory.
• Brick stack returned merchandise as needed.
• Separates returned merchandise that has been placed in hurt status.
• Refurbishes the returned merchandise as needed.
• Locates book jackets and keeps appropriate documentation.
• Removes returned merchandise from hurt status to available status using WMS.
• Weighs each carton and use WMS to update the Keyrec log with weights; create a Batch Record in WMS to identify each receipt by Keyrec number. Records in WMS to identify each receipt by Keyrec number.
• Unpacks each carton of returned strip covers and prepares them for scanning by shipped from address and Keyrec number.
• Uses Tangent machine, its software, and WMS to process (scan) each strip cover returned by ISBN and credit the correct customer for the return.
• Keeps each shipped from address together on one Return Authorization Number to assign credit for the returned strip covers.
• WMS – Looks up locations and retrieves order status information.
• Read and select the proper size carton for volume and size of product to be shipped; and inserts invoice.
• Properly positions and affixes the labels on the carton to ensure they are oriented for the system scanners.
• Inspects product visually to ensure it is free of damage and the correct count before placing in the carton to be shipped.
• Ensures correct placement of the books in the carton to allow the General Warehouse Employees in packing to carefully secure books with the proper amount of dunnage in order to prevent movement and protect the product while in transit.
• Records the proper adjustments for short shipments on the carton.
• Assists in resolving any discrepancies.
• WMS - Make adjustments for damaged books, stock transfers, and put-away (return product to inventory); retrieves order status information; and look up parcels.
• Conforms to all Company policies and procedures (Employee Handbook)
• Complies with all established environmental, health, and safety requirements in order to minimize injuries, loss of production time, and damage.

Secondary Duties:

• Performs cycle counts as directed.

• Mark locations that are short or contain damaged books for designated short pickers to correct.

• Keep zones throughout the Pick Module stocked with all sizes of cartons

• Affixes New Titles and Laydown Stickers to cartons

• Flag set orders and author signings are identified and applied to double-walled cartons to limit damages in transit

• Maintains a clean, neat, and orderly work area.

• Short Picker - Uses rolling equipment (forklift), retrieves books, and makes inventory transfers from rack location to forward picking locations. Assists in putting away extra stock.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function of their job satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
High School diploma or general education degree (GED).

Language Skills:
Ability to read and comprehend simple instructions, safety rules, and memos. Ability to write legibly and effectively communicate one-on-one.

Mathematical Skills:
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Other skills and abilities:
Basic computer and keyboarding skills and the ability to learn WMS.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; bend; and use hands and arms to feel, grasp, reach, and lift. The employee is regularly required to climb stairs, sit, stoop, kneel, and crouch.

This position requires the employee to walk 5 to 11 miles throughout the shift. The employee must have the ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to temperature changes; dust; and working around moving mechanical parts. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender Identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of MPS.