Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
PURPOSE : Manages the Fresh Cut operation according to Company standards. Supervises Fresh Cut Department employees assigned.
Provides customer service. Ensures product quality, freshness, safety and selection.
DUTIES AND RESPONSIBILITIES :
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes philosophy of personalized service in the Fresh Cut Department.
Supervises, motivates, and trains personnel. Monitors employee performance and recommends personnel actions such as hiring, firing, layoff and disciplinary action.
Schedules Fresh Cut Department personnel assigned.
Prepares fresh fruits and vegetables and salads for the Fresh Cut Department. Stocks, dates and rotates Fresh Cut Department products to ensure quality, freshness, selection and adequate quantity to meet customer demand.
Controls shrink and cost. Prevents the sale of out of code and product that does not meet standards.
SKILLS AND PHYSICAL REQUIREMENTS :
Pushes and pulls fully loaded hand trucks, six-wheel carts and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
Must have knowledge of produce variety, standards, perishability, food safety, food handling, sanitation, labeling and department policies and procedures.
Operates scales, wrappers, compactors and garbage disposals. Utilizes cleaning supplies and equipment. Utilizes knives and safety cutters.
Requires use of latex gloves.
WORK ENVIRONMENT :
SAFETY-SENSITIVE POSITION :
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
Last updated : 2024-03-26
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